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    Converged Service Desk - Cairo, مصر - Orange Business Services Egypt

    Orange Business Services Egypt
    Orange Business Services Egypt Cairo, مصر

    تم العثور عليها في: DrJobEn EG S2 - منذ أسبوع

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    وصف

    Responsiblity:

    • Testing and analyzing IT system and software performance.
    • Resolving incoming client and personnel IT queries remotely via email and phone, or at the office.
    • Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
    • Avoiding service interruptions by performing system installations, updates, and maintenance procedures.
    • Preparing training manuals and FAQ materials for easy-access end-user guidance.
    • Documenting processes and maintaining service desk records.
    • Making recommendations to optimize IT performance and to prevent future problems.
    • Collaborating with internal departments to ensure that IT needs are met.
    • Keeping informed of advancements in IT.
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