- Customer Support: Respond to calls from German-speaking customers in a courteous and efficient manner.
- Issue Resolution: Address customer inquiries, concerns, and complaints, striving to resolve issues effectively and in a timely manner.
- Customer Feedback: Gather and document customer feedback, suggestions, and complaints, and communicate insights to the management team for process improvements.
- Customer Satisfaction: Strive to achieve high levels of customer satisfaction by meeting or exceeding established customer service metrics.
- Language Skills: Fluency in German at C1 level (both written and spoken) is essential with Proficiency in English at B2 level
- Customer Focus: A customer-centric mindset with a strong dedication to delivering exceptional service.
- Problem-Solving: Analytical and creative problem-solving abilities to resolve customer issues effectively.
- Empathy: Ability to understand and empathize with customers' needs and concerns.
- Team Player: Ability to collaborate with team members and contribute to a positive team environment.
- Flexibility: Willingness to work in shifts and adapt to changing schedules based on business needs.
- Deliver exemplary customer service via emails and phone calls
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Specialist Service Operations
منذ 3 أيام
SITA Switzerland Sarl Cairo, مصرOverview: · **_ WELCOME TO SITA_** · **Ready to redefine air travel? The journey starts here, with you at SITA.** · **_ · ABOUT THE ROLE & TEAM:_** · To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operation ...
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Service Specialist
منذ 6 أيام
Halliburton Egypt Cairo, مصرResponsibilities: · Responding to customer queries, complaints, and requests via phone, email, or chat. · Assisting customers with product setup and resolving any technical issues they might experience. · Informing customers about specialized product functionalities and features. ...
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Customer Service Specialist
منذ 4 أيام
Tyro Cairo, مصرCustomer Service Specialist - For Instructors · Full Time · Tyro- · Maadi, CairoPosted 7 days ago · 28Applicants for1 open position · 7Viewed · 0In Consideration · 0Not Selected · Apply For Job · Job Details · Experience Needed:More Than 2 Years · Career Level:Experienced (Non-M ...
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IT Service Delivery Specialist
منذ يوم
SSC Egypt Mea Cairo, مصرResponsibilities: · • Creating a pipeline and prioritization process for all business requests and divide them per domain and provide regular presentation / steering committees to relevant sector heads for alignment on progress and priority checks. · • Accountable for the managem ...
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Customer Service Specialist
منذ 5 أيام
Mico World Limited egypt Cairo, مصر· •User operation · •VIP customer management · •Establish good relationships with users · •Build a good communication channel between users and our platform. · •Fluent in English speaking and writing · •Capable to work under pressure and willing to work with flexible work schedu ...
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Customer Service Specialist
منذ يوم
MG Developments Cairo, Egypt Cairo, مصرMG Developments is a group of specialized companies that operates in real estate investment, tourism development, and construction. The Group was incorporated in The company has launched several successful projects and is expanding its investments to cover new areas. · Role Descr ...
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IT Service Desk Specialist
منذ 6 أيام
Atos Cairo, مصر· Provide German-language support to users via phone, email, or chat, addressing inquiries, troubleshooting technical issues, and resolving problems. · Document and track all customer interactions and resolutions accurately in the ticketing system. · Escalate complex or unresolv ...
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Senior Store Services Specialist
منذ أسبوع
Azadea Foundation Cairo, مصر دوام كاملJob Summary · The Senior Store Services Specialist is responsible for supervising provided store services in order to ensure compliance with quality standards and resolves occurring problems within scope of authority.Key Accountabilities · Ensure proper maintenance of office and ...
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People Services Senior Specialist
منذ أسبوع
General Motors Egypt Cairo, مصرResponsiblity: · Discussing and establishing qualification requirements and terms and conditions of employment with managers. · Formulating detailed job descriptions and posting them. · Conducting phone calls or meetings to create a shortlist of qualified candidates. · Interviewi ...
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Customer Service specialist
منذ 4 أيام
NOK Human Capital Nasr City, مصر-Graduates · -English level: very good · - Residents of Cairo & Giza · -Flexibility with rotational shifts · -Ex. Telecommunication or bank (Any rush Account) is prefer · -English level: B1+ | B2 | C1 · - Residents of Cairo & Giza · -Transportation provided · -Flexibility with ni ...
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Customer Service Logistics Specialist
منذ 6 أيام
Mondelez International Egypt Cairo, مصرServe as a dedicated contact (business partner) for a defined set of customers for order management · Take orders, process and edit them, ensure delivery on a timely and accurate manner, and create billing information (including credit and debit notes) · Have regular direct conta ...
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Service Management Specialist VOIS
منذ 5 أيام
vodafone egypt Cairo, مصرConduct monthly governance meetings with suppliers · • Escalation management related to suppliers and performance · • Act as conduit for communication between internal teams and suppliers · Performance Management: · • Performance reporting review to assure supplier service perfor ...
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Civil Service Engineering Specialist
منذ أسبوع
Hitachi Cairo, مصرPreparing tables of quantities and specifications for construction materials, following up on the provision and flow of construction materials to the work site, supervising project implementation and conformity to specifications, and preparing specialized documents and reports on ...
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PH & CLL SOLUTIONS, LLC Cairo, مصرJob Description · Greet and welcome clients as soon as they arrive at the office · Direct clients to the appropriate person and office · The answer, screen, and forward incoming phone calls · Ensure reception area is tidy and presentable, with all necessary stationery and materia ...
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SSC Egypt Mea Cairo, مصرResponsibilities: · • Creating a pipeline and prioritization process for all business requests and dividing them per domain and providing regular presentation/steering committees to relevant sector heads for alignment on progress and priority checks. · • Accountable for the manag ...
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Digital Customer Service Specialist
منذ 5 أيام
Anasia Group Cairo, Egypt Cairo, مصرStay informed about our products, services, and policies to effectively address customer inquiries and provide accurate information. · - Engage in outbound sales calls to potential customers, promoting our products or services and converting leads into sales. · - Market for Anasi ...
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Amazon Vendor Service specialist
منذ أسبوع
myGwork Cairo, مصرAmazon Vendor Services (AVS) is a set of exclusive services aimed at building mutually beneficial growth through the delivery of targeted strategic improvements on the business inputs. · Key job responsibilities · AVS Will Support Vendor Growth, Focusing On · Increasing the vendo ...
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Field Service Engineering Specialist
منذ 4 أيام
Hitachi Energy Egypt Cairo, مصرResponsibilities: · Conducting site visits, monitoring schedules, and supervising technicians. · Running field operations, offering technical support, and troubleshooting on-site issues. · Ensuring on-site efficiency and safety at all times. · Estimating costs, approving project ...
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Software Service Delivery Specialist
منذ 6 أيام
SSC Egypt Cairo, مصرCreating a pipeline and prioritization process for all business requests and dividing them per domain and providing regular presentation/steering committees to relevant sector heads for alignment on progress and priority checks · Accountable for the management and delivery of Cha ...
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Lead Services Sales Specialist
منذ أسبوع
Energy Jobline Cairo, مصرThis is a remote · Must Have: 3-6 years of experience designing and/or developing web based applications using , Node JS, Bootstrap, Javascript · Very well understanding of Javascript, Browsers, Mobile platforms, real time communication · Good experience with JavaScript and SQL ...
Customer Service Specialist - Cairo, مصر - IGT Solutions egypt
وصف
We are looking for a skilled and customer-oriented German-Speaking Customer Care Agent to join our dedicated customer care team. As a Customer Care Agent, you will be the first point of contact for our customers, providing assistance and resolving their inquiries promptly and professionally. Your primary focus will be to ensure customer satisfaction, build positive relationships, and maintain a high level of service quality.
Responsibilities:
Requirements:
Computer Literacy: Proficient in using computer systems, software, and CRM tools to manage customer interactions and information.
Key Responsibilities: