-
CRM Manager
منذ 6 أيام
adidas Cairo, مصرPURPOSE AND OVERALL RELEVANCE TO ORGANIZATION · To drive best-in-class CRM across MENA region via long-term channel's strategy planning considering both global direction and local specific as well as via strong and flawless execution of CRM calendar and various range of initiativ ...
-
Associate CRM Manager
منذ أسبوع
MAGRABi Retail Group Cairo, Egypt Cairo, مصرDevelop, implement & optimize CRM data driven marketing campaigns strategy (Acquisition, retention and reactivation) through different channels (SMS, Whatsapp, Emails, Web Notifications) to target different customers segments. · Prepare, update & optimize the campaigns calendar i ...
-
Associate CRM Systems Manager
منذ أسبوع
MAGRABi Retail Group Cairo, Egypt Cairo, مصرDevelop, implement & optimize CRM data driven marketing campaigns strategy (Acquisition, retention and reactivation) through different channels (SMS, Whatsapp, Emails, Web Notifications..) to target different customers segments. · Prepare, update & optimize the campaigns calendar ...
-
Functional Consultant
منذ أسبوع
MigrationIT Cairo, مصر**Job Information**: · Field · - Applications & DataField / Area · - CRMIndustry · - IT ServicesJob Category · - CRM Techno-Functional ConsultantWork Experience · - 1-3 yearsCity · - CairoState/Province · - AI QahirahCountry · - EgyptZip/Postal Code · Maintain functional and tech ...
-
CRM Executive
منذ 5 أيام
NAOS Solutions محافظة القاهرة, مصر**NAOS Talents** is seeking a **CRM Executive** to work with one of our clients. As a CRM Executive, you will be responsible for managing and maintaining the customer relationship management system to ensure effective communication with the clients. · - Assist in planning and imp ...
-
Sr. Salesforce Developer, Egypt
منذ أسبوع
Coptic Orphans Cairo, مصر**Sr**.** Salesforce Developer**,** Egypt** · **Purpose of the Job** · This position is accountable for Coptic Orphans' technology solution design, development, implementation, and maintenance. With solid experience in CRM system development, The position's responsibilities inclu ...
-
Sales Manager Tourism
منذ 6 أيام
Smile Makers Tourism LLC Cairo, مصرMeet periodically with sales management or sales personnel to review sales activity funnel (CRM tool), customer retention and relationship activities, review sales performance compared to goal, production and training needs · Plan and schedule special events providing post-event ...
-
Customer Support Lead
منذ 4 أيام
IQVIA محافظة القاهرة, مصرProvides Customer Service and Application support across a range of products and platforms. · Essential Functions · - Provides a broad range of information technology support activities on multi-platform environments. · - Reviews, analyzes, and evaluates break/fix resolutions in ...
-
Account Manager
منذ أسبوع
Wellness Associate Cairo, مصرSupporting sales team in reaching sales target & objectives - Accountable for own target within 6 months to a year according to performance - Conducting telephone calls to set meeting with qualified prospects for sales team - Managing smaller accounts under supervision of sales m ...
-
Medtronic Cairo, مصر فترة التدريبSHIP**Careers that Change Lives** · Begin your life-long career of exploration, innovation, and championing healthcare access and equity for all. Join a healthcare technology company that alleviates pain, restores health, and extends life for more than two people every second. · Join ...
-
Salesforce Application Developer
منذ أسبوع
Arrow Electronics, Inc. Cairo, مصر**Position**: · Salesforce Application Developer · **Job Description**: · **What You'll Be Doing** · Analyzes company processes and data, developing CRM workflows and custom processes for specific business needs. Will work collaboratively with others on the global team to create ...
-
Customer Service
منذ يومين
Beyond transportation Cairo, مصرSpanish & English speaker · Custmer service officier(Female) · - Experienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. · Strong dedication to helping customers resolve issues and cultivating a positive imag ...
-
Business Development Executive
منذ أسبوع
Global Accreditation- Remotely Cairo, مصرResearching businesses, individuals, and industry trends to identify potential new clients and markets and ways to serve existing clients better. · - Preparing client presentations and materials, including PowerPoint and sales displays · - Meeting new and existing clients in pers ...
-
International Customer Service Advisor
منذ أسبوع
ECCO Outsourcing Cairo, مصرHandling the customer's calls. - Solve the customer's complains - Escalating customer's problems and complains. - Follow up to fix the problems to satisfy the angry customers. - Updating the system with the customer's accurate data. - Achieve the required tasks assigned by the te ...
-
Business Development Specialist
منذ أسبوع
Bonbell Cairo, مصر**Company Description** · Bonbell, where we understand the challenges faced by restaurants in today's technology-driven world. We equip restaurants with a comprehensive own-branded software platform to manage online ordering across all channels; dining, delivery and takeaway thro ...
-
Telecom Relationships Manager
منذ 4 أيام
Kinetik Digital Recruitment Cairo, مصر**Responsibilities**: · - 8+ years of account management experience in Telecom. · - Manage the relationship with Telecom & Local Hosting Service (LHS) Partners. · - Help sales team up-sell and/or cross-sell Classera services and products through Telecom Partners. · - Follow-up on ...
-
Senior Project Manager
منذ 5 أيام
IQVIA محافظة القاهرة, مصر**Senior Project Manager,** · **Customer Engagement, IQVIA technology** · We are looking for Project Leader/ Senior Project Leader's to join our innovative and dynamic group of ME professionals dedicated to assisting our clients in driving healthcare forward. This is an important ...
-
Salesforce Developer
منذ 5 أيام
IQVIA محافظة القاهرة, مصر**Senior Salesforce Developer,** · **Customer Engagement, IQVIA technology** · **What to expect** · - Work frequently includes program maintenance error detection & correction of existing codes and/or revisions to systems documentation. · - Works collaboratively and efficiently a ...
-
Msaas Global Product Manager
منذ 5 أيام
Vodafone Cairo, مصر**Role purpose**: · Today Vodafone serves over 5m small-office home-office (SOHO) and small to medium enterprise (SME) customers across Europe with a wide range of communications solutions. Vodafone aims to be the leading end-to-end digital champion for this segment and expands i ...
-
Sales Manager
منذ 5 أيام
Bosch Group محافظة القاهرة, مصر**Company Description** · Robert Bosch Egypt is a growing company of the Bosch Group located in Cairo, Egypt. We operate in the business divisions Mobility Aftermarket, Power Tools and Security Systems. · Robert Bosch Egypt is Leading the Future of Technology as a Key Lead in Our ...
Customer Relationship Management CRM - Cairo, مصر - Profits Square
وصف
1Customer Relationship Management:
Utilize the CRM system to effectively manage customer inquiries requests and orders.
Build strong relationships with customers by providing exceptional communication and service.
Proactively manage customer expectations throughout the car buying process.
2Complaint Handling & Resolution:
Be the first point of contact for customer complaints received via phone email or online chat.
Actively listen to customer concerns understand the root cause of issues and work towards swift resolutions.
Document and track complaints within the CRM system ensuring proper followup and closure.
3Customer Data & Analysis:
Maintain accurate and uptodate customer data within the CRM system.
Generate reports and identify trends in customer interactions and complaints.
Utilize customer data to improve customer service processes and identify areas for platform optimization (collaboration with Product Owner).
4Customer Advocacy:
Advocate for the customer within the company ensuring their voice is heard and addressed.
Collaborate with other departments (Sales Marketing Product) to improve customer experience based on feedback.
Requirements
Minimum 23 years of experience in customer service or a related field.
Proven ability to build rapport with customers and provide exceptional service.
Strong communication and interpersonal skills both written and verbal.
Excellent problemsolving and conflictresolution skills.
Ability to work independently and manage multiple tasks simultaneously.
Strong attention to detail and a commitment to accuracy.
Bonus Points:
Experience in the automotive industry a plus.
Understanding of ecommerce platforms and online car buying trends.
Benefits
Attractive packageMinimum 2-3 years of experience in customer service or a related field. Proven ability to build rapport with customers and provide exceptional service. Strong communication and interpersonal skills, both written and verbal. Excellent problem-solving and conflict-resolution skills. Ability to work independently and manage multiple tasks simultaneously. Strong attention to detail and a commitment to accuracy. Bonus Points: Experience in the automotive industry a plus. Understanding of e-commerce platforms and online car buying trends. Data analysis skills and experience with reporting to