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Cairo

    Customer Service Supervisor - Cairo, مصر - Ramtrade

    Ramtrade
    Ramtrade Cairo, مصر

    منذ 5 أيام

    Default job background
    وصف

    Job Description

    • Review the Delta program to see any new orders.
    • Coordination with the financial department to review clients' accounts and approve orders.
    • Recording orders on SAP with the accuracy and required data
    • Coordination with sales team and the customer to solve any problem related to the payments process before executing the order.
    • Reviewing and making a daily stock balance on the SAP program
    • Follow up and send the daily inventory balance report to sales and senior management.
    • Communicate with customers from the beginning of order confirmation through the stage of payments to coordinate the delivery process.
    • Make a delivery plan for orders and communicate with sales team and warehouse to coordinate.
    • Follow up on customers after delivery within a week at most from the delivery of orders to ensure the smooth delivery process and the quality of products and to identify any complaints or problems.

    Job Requirements

    • At least 3 years' experience in Customer Service.
    • Good knowledge of industry standards.
    • Attention to detail.
    • Good Communication skills.
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