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    Customer Service Supervisor - Cairo, مصر - German University in Cairo

    German University in Cairo
    Default job background
    وصف
    • Supervising the Customer Service staff on their daily responsibilities.
    • Following up on received complaints & corresponding to sender.
    • Ensures adherence to GUC policies & values through monitoring and coaching staff.
    • Communicating with other departments to facilitate problem solving.
    • Providing staff with updated received information & answer their inquiries.
    • Monitoring calls queue and take calls in times of high call volume
    • Assisting and replacing Customer Service Manager during absence.
    • Preparing reports when needed.

    Skills And Abilities Needed

    • Excellent interpersonal & communication skills with the ability to communicate clearly and effectively.
    • Respectable, professional, courteous, helpful, patient and good listener.
    • Ability to multi-task under pressure & meet deadlines in timely manner.
    • Knowledgeable, reliable & demonstrates a high level of integrity
    • Details oriented with excellent organizational skills and accuracy.

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