Automotive services branch supervisor - Nasr City, مصر - Smartverse Egypt

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Who are WebBeds?

WebBeds is the fastest growing and most significant accommodation supplier to the travel We are a global company offering ground services (hotels, transfers, tours, activities) to travel Our products help our partners and customers to create amazing Travel

Our Products range from a Retail Online platform, Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to search requests We deliver amazing outcomes using leading edge technology through innovative and creative

WebBeds is a subsidiary of Webjet Limited (ASX: WEB) an ASX 200 listed company operating a global digital travel

What makes us stand out?

• We are a wholesale global travel organisation
• We have 1500+ people speaking 50+ languages in 120+ cites across 50+ countries
• We partner with over 430,000 properties in more than 15,000 destinations
• We work with more than 44,000 travel companies in 139 source markets
• We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking

What will you do on your journey with WebBeds?

WebBeds is the world s fastest growing provider of accommodation distribution services to the travel Our products incorporate distribution APIs, payment integrations, ERP integration, Data Lakes, User Interfaces, and Our search API reach peaks of more than requests per second, each one consisting of tens or hundreds of hotels, with continued

"We design, deliver and support innovative solutions through engagement, collaboration and a fearsome passion for creating customer value" is our mission as an IT

With this in mind, we strive to be at the leading edge of technology when it comes to build the platform that meets the needs of our Supply partners and This translates to the use of latest technology including .NET Core versions, K8S, microservices architecture, clouds hosting and orchestration, CI/CD pipelines, automated testing, Proactive monitoring, and alerting systems, to name a

Our delivery teams have the creativity and freedom to express themselves by building innovative solutions to often complex problems and are challenged to reach higher levels Our teams consist of product owners, QA engineers, Software Engineers, and people from across the business all working collectively and We have a very strong technical team from which you will be able to learn, but are encouraged by new ideas and fresh thinking that you will bring with

How you will make an impact?

We are seeking an experienced and talented Technical Support Analyst to join the WebBeds Connectivity & Platform Support As Technical Support Analyst you will participate directly with our Partners when they require assistance with their integration and help internal users of our web

You will work closely with our Commercial team, Integration Consultants, and Product teams to solve problems and resolve highly complex technical issues and service

The Technical Support Analyst role reports into WebBeds Technology organization and represents the voice of Connectivity & Platform Support within the

We are seeking someone with a real passion for travel, a passion for technology, and technology expertise, combined with superb communication skills and business insight are critical to the Technical Support Analyst ;

Key elements to this role include, but not limited to:

• Effectively resolving Partner and internal user-raised support cases using our incident management tool; Service Now
• Provide functional and technical assistance and guidance where
• Provide detailed explanation on case specifics when calling out issues that require resolution by the WebBeds Product
• Effectively communicate and collaborate with various areas and levels of the
• Contribute to the creation and maintenance of knowledge base comments and articles when the opportunity
• Identify and remediate opportunities for process
• Call-out new information and work closely with other Technical Support Analysts to ;
• Monitor availability of WebBeds Platforms to maintain a consistent awareness of current

The skills we would love to see in your suitcase

• Ideally around 3 years of experience as Technical Support Analyst or Application Support
• Core interest & experience within the Travel industry, with a passion for technology and expertise in this
• Excellent communication skills and business
• Organised, a great listener & someone who enjoys resolving issues with a collaborative team
• An eagerness to learn, develop & constantly

Why choose us as your next destination?

We are super proud of our dedicated team of friendly, energetic & passionate Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company

Over 50 different languages are spoken by our workforce, but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires, we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service &

• International highly skilled group of experts from all around the globe
• Dynamic environment with the chance to grow, influence & impact change
• Disruptive, fast-growing market leader within travel & endless possibilities
• Culture built on collaboration empowerment and innovation

Find out more about the WebBeds business at ;- #LI-Hybrid