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    Loyalty Associate Manager - Cairo, مصر - al futtiam

    al futtiam
    al futtiam Cairo, مصر

    منذ يوم

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    وصف

    Loyalty Associate Manager

    • Collaborate with internal stakeholders to define the objectives of the loyalty programmes based on an understanding of consumer needs, the competitive landscape, and the internal and external environment.
    • Negotiate with third parties to bring the correct partnerships to the loyalty programme for an effective and attractive retention mechanic at the country level.
    • Develop reports on existing loyalty programmes and implement necessary actions for improvement or discontinuation of programmes.
    • Monitor the key performance indicators (KPIs) based on the programme objectives for monitoring the progress of the loyalty program's effectiveness.
    • Support the development of compelling loyalty programmes in collaboration with the Corporate Head Office for the acquisition of new customers and the retention of existing customers.
    • Coordinate with the customer intelligence function to understand key customer insights.
    • Manage day-to-day operational and implementation activities that include but are not limited to resolving system or billing issues related to all customer loyalty initiatives.
    • Review all reports prepared and prepare periodic reports with respect to the loyalty function activities.

    Requirements

    • Bachelor's degree in business administration or any relevant field of study.
    • 3-5 years of experience in a similar position.
    • Strong communication and negotiation skills.
    • Full professional proficiency level of English.
    • Strong analytical and technical skills.
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