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    Customer Systems Author - Cairo, مصر - Bupa Egypt

    Bupa Egypt
    Bupa Egypt Cairo, مصر

    منذ 5 أيام

    Default job background
    وصف

    Responsibilty:

    • Managing a team of representatives offering customer support.
    • Overseeing the customer service process.
    • Resolving customer complaints brought to your attention.
    • Creating policies and procedures.
    • Planning the training and standardization of service delivery.
    • Selecting and hiring new staff.
    • Monitoring the work of individual representatives and of the team.
    • Conducting quality assurance surveys with customers and providing feedback to the staff.
    • Possessing excellent product knowledge to enhance customer support.
    • Maintaining a pleasant working environment for your team.

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