- Gather, analyze customer requirements and map the needs to the ITSM solutions
- Handle implementation, integration, customization and support of Service Management / Monitoring / Automation tools
- Conduct UAT and ensure processes and Configurations are properly documented
- Integrate ITSM solutions with Customers Current Systems if needed to maximums the Value to RAYA Customers
- Communicate to Customers the implementation Progress and also the Team Leads and Project Managers
- Manage hand over and knowledge transfer of implemented systems to customers
- Gather, analyze customer requirements and map the needs to the ITSM solutions
- Handle implementation, integration, customization and support of Service Management / Monitoring / Automation tools
- Conduct UAT and ensure processes and Configurations are properly documented
- Integrate ITSM solutions with Customers Current Systems if needed to maximums the Value to RAYA Customers
- Communicate to Customers the implementation Progress and also the Team Leads and Project Managers
- Manage hand over and knowledge transfer of implemented systems to customers
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Enterprise Project Manager
منذ أسبوع
Canonical Egypt Cairo, مصرThe successful Project Manager will have solid IT project management experience in a software engineering and/or information technology field, excellent written and verbal communications skills in English and experience leading cross-cultural, remote and global project teams and ...
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Enterprise Mobility Management Engineer
منذ 5 أيام
Atos Cairo, مصرSecurity and Compliance Policy Management: · Manage and enforce existing security and compliance policies for mobile devices, ensuring a secure and compliant enterprise mobility environment. · App Deployment: · Deploy new applications, including internal, public, and purchased ap ...
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commercial international group Cairo, مصرResponsibilities: · Analyzing business operations and the business's computer systems and determining which software applications could improve efficiency. · Making recommendations on whether to upgrade the existing systems or install new ones. · Leading teams of IT specialists i ...
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IBM WTC Egypt Cairo, مصرDeveloping software solutions to meet customer needs. · Creating and implementing the source code of new applications. · Testing source code and debugging code. · Evaluating existing applications and performing updates and modifications. · Developing technical handbooks to repres ...
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Envisions Employment Solutions Egypt Cairo, مصرDevelop Enterprise Fraud Management solution for various sites – description, features, functionalities and road-map · Develop Decision as a Service solution for various sites – description, features, functionalities and road-map · Support technology team explaining the core Falc ...
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Oracle Application Manager
منذ 6 أيام
Cer10 Cairo, مصر**Job Responsabilites** · - Leading the implementation of the full cycle of Oracle project in the company. · - Communicate and meet with Oracle vendors and Departments Directors according to the defined initial scope. · - Conducting meetings with department Directors and Supervis ...
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Database Consultant
منذ 5 ساعات
Orange Business Cairo, مصر**About the role**: · Deploy and operate Oracle IT systems within the Equant MHS Data centers. Perform regular day to day database operations including; Problem Resolution, Upgrades and Maintenance, Backups, Performance Monitoring and Tuning. · Incident Management · Maintain phys ...
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Data Architect Manager
منذ يوم
Envision Employment Solutions Cairo, مصر**Ready and hungry for a new adventure? You are definitely in the right place · We at · **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale · - Our partners offer ...
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Head of Development
منذ يومين
Traverse Theatre محافظة القاهرة, مصرOUR TEAM · The Traverse operates as a team across its multiple operations, with collaboration being key to the success of the organisation. · The Head of Development will report to the **Director of External Affairs**. · **Once appointed, the Head of Development will be involved ...
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Sales Engineers for Enterprise Segement
منذ أسبوع
Moopx Misr Cairo, مصرMOOPX specializes in Information technology services consultation. MOOPX provides a set of unique and innovative IT solutions for Small, Medium and Enterprise sectors. MOOPX provides an expert IT consultation and advisory to help organizations improve their individual performance ...
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Channel Team Lead, Business Coach
منذ 3 أيام
Souq for E-Commerce LLC Cairo, مصرExperience managing teams · - Experience with planning, performance metrics, and process improvement · At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads ...
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Technical Support Specialist
منذ يوم
Motorola Solutions محافظة القاهرة, مصرCompany Overview · At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. · As a global leader in public s ...
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International Customer Service Advisor
منذ أسبوع
ECCO Outsourcing Cairo, مصرHandling the customer's calls. - Solve the customer's complains - Escalating customer's problems and complains. - Follow up to fix the problems to satisfy the angry customers. - Updating the system with the customer's accurate data. - Achieve the required tasks assigned by the te ...
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Technical Support Engineer
منذ يومين
Motorola Solutions محافظة القاهرة, مصر**Company Overview**: · At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. · As a global leader in pub ...
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Project Management Intern
منذ أسبوع
Motorola Solutions محافظة القاهرة, مصر**Company Overview**: · At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. · As a global leader in pub ...
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RSA Cairo, مصر**Archer - Consultant, Information Systems & Security Audit** · This role supports the GRCP program within the Risk Management Office (RMO), and the holder of this position will work directly with technical and business personnel across the organization to promote GRCP objectives ...
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Medical Representative, Respiratory
منذ أسبوع
AstraZeneca Cairo, مصر**_Medical Representative, Respiratory - Sohag_** · **_ ABOUT ASTRAZENECA_** · - AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world's mos ...
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Medical Representative, Diabetes
منذ يومين
AstraZeneca Cairo, مصر**_Medical Representative, Diabetes - Assuit_** · **_ ABOUT ASTRAZENECA_** · - AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world's most ...
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Prof Svcs Team/area Manager
منذ يوم
Orange Business Cairo, مصر**About the role**: · - Promote sales enablement, training and adoption of consulting approach and assets for the sales and presales community (whitepapers, customer cases) · - Develop consulting-led engagements mapped to SVP use cases · - Define the Value Proposition & Positioni ...
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Msaas Global Product Manager
منذ يومين
Vodafone Cairo, مصر**Role purpose**: · Today Vodafone serves over 5m small-office home-office (SOHO) and small to medium enterprise (SME) customers across Europe with a wide range of communications solutions. Vodafone aims to be the leading end-to-end digital champion for this segment and expands i ...
Engineer PS- Digital Enterprise Management - Cairo, مصر - Raya Holding for Financial Investments egypt
وصف
Handel RAYA Customer users consulting to apply the ITIL / ITSM best practicesSkills
Handel RAYA Customer users consulting to apply the ITIL / ITSM best practices