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IT Specialist
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Cairo

    IT Specialist - Cairo, مصر - RATP Dev Mobility Cairo, Egypt

    RATP Dev Mobility Cairo, Egypt
    RATP Dev Mobility Cairo, Egypt Cairo, مصر

    منذ 5 ساعات

    Default job background
    وصف
    • Resolve assigned customer technical issues (diagnosis, intervention, alert)
    • Escalate as required, within a proper time frame
    • Meet SLA's
    • Communicate to customers clearly, effectively and professionally
    • Participate in On-Call/After Hours Rotation
    • Manage materials resources
    • Other duties and responsibilities might be assigned

    Qualifications

    ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

    • Fluent in English and Arabic
    • Microsoft Office Programs
    • Microsoft Desktop Operating Systems
    • Windows Server Administration

    Knowledge

    • Computer Networking, including switches, routers and wireless access points
    • Knowledge of print drivers, print servers and multi-function printer maintenance
    • Ability to communicate problems with supervisors as they become known.
    • Demonstrated ability to actively listen to technical problems conveying commitment toward finding a timely resolution of the situation
    • Demonstrated ability to read, analyze and interpret technical documents, work orders, invoices, instruction sheets. .
    • Demonstrable knowledge of IT and software system assurance including Cyber Security, Software Licenses, Disaster recovery and IT Security.
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