Fulfilment Specialist - Cairo, مصر - Bupa

Bupa
Bupa
شركة تم التحقق منها
Cairo, مصر

منذ أسبوع

Fatima Mahmoud

تم النشر بواسطة:

Fatima Mahmoud

beBee Recruiter
وصف
Take end to end ownership for the resolution of all customer fulfilment enquiries (internal and external customers)

  • Accurately maintain and update customer records on the customer management system. Ensure that records are accurately updated whenever a customer makes contact
  • Ensure the tracking of regulated documents via scanning and updating the customer fulfilment governance management system upon dispatch or return of post/edocs
  • Comply with all regulatory and governance requirements including FCA and Treating Customers Fairly
  • Achieve all targets for contact handling, turnaround times and quality
  • Sorting returned mail so that customers can be contacted for new addresses
  • Contacting customers where mail has been returned to identify new contact details
  • Participate in regular 121s and team meetings with your Manager
  • Support new team members
  • Be a role model for the team demonstrating outstanding personal behaviours and performance
  • Be a Customer Service Champion within the Fulfilment Team. Contribute to the continuous improvement process by challenging exiting process and contributing ideas for improvement

Time Type:
Full time
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