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    Salesforce Administrator - Cairo, مصر - Homzmart Egypt

    Homzmart Egypt
    Homzmart Egypt Cairo, مصر

    منذ 4 أيام

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    وصف

    Responsibilities:

    • User Management: Create and manage user profiles, roles, and permissions to ensure proper access control and data integrity and accuracy within the platform.
    • Configuration and Customization: Customize Salesforce to meet the specific needs of our business teams, including creating custom objects, fields, workflows, and approval processes.
    • Case Management: Configure and enhance case management functionality in Salesforce Service Cloud, including setting up case assignment rules, escalation rules, and email-to-case functionality.
    • Process Automation: Identify opportunities for process automation using workflows, process builders, and other Salesforce automation tools.
    • Reporting and Analytics: Develop reports and dashboards to provide insights into customer service performance, such as case resolution time, customer satisfaction metrics, and agent productivity.
    • Automation and Workflow: Identify opportunities for automation and workflow rules to improve service efficiencies, such as automated case escalation, notifications, and field updates.
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