- Acting as the second and third level of technical support, serving as the pivotal link between the initial call center support (first level) and the development team (third level) and/or the development team of an external software vendor (fourth level).
- Maintaining a backlog of customer-reported issues to continuously ensure backlog issues are being addressed.
- Conducting in-depth investigations, resolving issues independently, and confirming solutions with level 1 support or escalating to level 3 or 4 as needed.
- Tracking defects and bugs systematically through the ticketing system, ensuring comprehensive documentation and monitoring their progress.
- Cross-functioning between the team and various stakeholders, including security, developers, and network specialists, to identify areas of deficiency in the product and facilitate continuous improvement.
- Proactively monitoring the system to anticipate potential problems before they are reported, taking prompt action to either resolve issues or escalate them to the relevant teams for resolution.
- Participating in the evaluation and testing of software from inception to the go-live stage, allowing you to gain comprehensive knowledge of the product and provide effective support in later stages.
- Perform root cause analysis of production errors and resolve technical issues.
- Solid understanding of SDLC concepts.
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Security Operation Center SOC Engineer
منذ 3 أيام
pillars egypt company Cairo, مصرDynamit Nobel Defence ist ein mittelst ndisches Traditionsunternehmen aus dem Sektor der wehrtechnischen Industrie. Unser Kunde entwickelt, testet und produziert seit ber 50 Jahren technische Highend-L sungen f r die Bundeswehr und Streitkr fte befreundeter Nationen. Als Technolo ...
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Operation Engineer
منذ 4 أيام
TAQA Petroleum Egypt Cairo, مصرSearching for operational problems and ensuring appropriate solutions are provided. · Work to inspect the machines used periodically and sequentially, in order to ensure that there are no malfunctions. · Dealing professionally with administrative, technical, and, without a doubt, ...
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orange egypt Cairo, مصرDescription de lentreprise · Notre client est le plus important distributeur de magazines et de journaux au Qu Gr ce un r seau de plus de abonn s et 6 500 points de vente, incluant plusieurs grandes banni res, il a distribu en 2022 plus de 80 millions d exemplaires de journaux et ...
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System Operations Engineer
منذ أسبوع
fawry egypt Cairo, مصرTitle: Cisco Identity Engine Service Operations Engineer · Duration: 12 Months · Client: Comptroller of the Currency · Location : Washington DC · Job Description:Two (2) years of direct experience applying endpoint access. · control and network device administration using Cisco ...
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IT Senior Operations Engineer
منذ أسبوع
TotalEnergies Cairo, مصرResponsibilities: · Meeting with the management team to assess and define the system requirements. · Analyzing network data and infrastructure to determine inefficiencies and problems. · Developing and designing network architecture and computer systems infrastructure. · Overseei ...
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IT Senior Operations Engineer
منذ أسبوع
TotalEnergies Cairo, مصرStrong experience in large domain / environment desktops and users support. · A+, N+ and ICDL are preferred. · MCDST (Microsoft Certified Desktop Support Technician) is preferred. · ITIL foundation certification is a plus. · Strong experience in HW, SW systems design, implementat ...
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Electrical Operation Engineer
منذ أسبوع
ALSTOM Egypt Cairo, مصرTake on a new challenge and apply your expertise in a new cutting-edge field. You'll work alongside passionate, motivated, and dedicated teammates. · You'll specifically take care of delivering Turnkey project, making sure it aligns with contractual requirements and customer expe ...
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Senior Engineer
منذ 52 دقيقة
GE Gas Power Cairo, مصر**Job Description Summary**: Engineers providing consulting services to internal/external energy clients resulting in sales revenue Jobs at this level operate with some autonomy but are covered by well-defined Commercial policies or review of end results. The job allows modificat ...
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Mechanical Engineer
منذ أسبوع
NOV Inc. Cairo, مصرCLOSING DATE 3 MARCH 2023 · **As Mechanical Engineer within NOV's RFE Team you will be responsible for the repair and inspection of NOV equipment globally. As part of our aftermarket repair group you will make recommendations to customers which ensures equipment continuously oper ...
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Maintenance Engineer
منذ 5 أيام
Hilton Cairo, مصرMaintenance Engineer · SUPPORTIVE FUNCTIONS · In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by t ...
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ALSTOM Cairo, مصرReq ID:425092 · Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated syste ...
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Ims Solution Architect vois
منذ 21 ساعة
Vodafone Cairo, مصر**Role purpose**: · Participate in a range of engineering activities related to planning, design, engineering, and implementation of SBC/MRF/Ut-Proxy network elements, according to the company forecast, technology evolution, Vodafone Technology Networks recommendations, quality o ...
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Talent Pal Cairo, مصر**Group Environmental and Sustainability Manager (Egyptian National)**: · - Location: · Cairo, Egypt · - Contact: · Salem Mubarak · confidential · - Job ref: · 197 · - Published: · 4 days ago · - Expiry date: · Paragon GE is looking for a Group Environmental and Sustainability Ma ...
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Software Engineering Manager
منذ 5 أيام
Careem Cairo, مصرCairo, Egypt · Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome o ...
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Project Engineer
منذ 21 ساعة
Siemens Energy Cairo, مصر**About your Role**: · Project Engineer supports the project management with the qualified processing of purchase orders, deadline scheduling, logistics and documentation in the project. Responsible for monitoring engineering tasks, successfully applies fundamental practices and ...
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Snr System Implementation Engineer
منذ 52 دقيقة
Orange Business Cairo, مصر**About the role**: · **Job Purpose** · In a small team of implementation experts, specialized in projects of servers implementation in an international context · - Experience in implementing large Openstack virtual infrastructure with advanced components(Neutron, Horizon, Keysto ...
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Senior Site Reliability Engineer
منذ 5 أيام
Procore محافظة القاهرة, مصرWe're looking for a **Senior Site Reliability Engineer** to join Procore's Fintech cloud infrastructure team. In this role, you'll work collaboratively with software engineers, software testing engineers, and product/project managers, to build, design, and shape the cloud infrast ...
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Mechanical Design Engineer
منذ يومين
Giza Systems EG Cairo, مصرDevelop structural designs for products with the use of CAD (AutoCAD -SolidWorks) and other software programs. · - Assist in developing FEA model analysis using Ansys (or other simulation software) · - Assess project requirements and system specifications based on international s ...
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Contracts Engineer
منذ 52 دقيقة
Egis Cairo, مصر**General information**: · **Organisation **:Egis is a global consulting and engineering firm working in construction, transport and mobility services. Our mission: create and operate intelligent infrastructure and buildings to further the transition to a low-carbon economy and c ...
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VMware Cairo, مصر**Senior Technical Support Engineer** · **Location: Cairo Egypt** · **The Elevator Pitch: Why will you enjoy this new opportunity?** · VMware is the global leader in virtualization and cloud infrastructure solutions that enables businesses to thrive in the Cloud Era. Our Global S ...
Senior Technical Operations Engineer - Cairo, مصر - Beltone Financial egypt
وصف
We are looking for a Technical Operations Engineer to join Beltone Holding, you will play a vital role in ensuring the smooth and efficient operation of the platforms and systems. You will work closely with the end users, and other technical teams to provide timely and effective technical support, troubleshooting, and issue resolution.
Job Responsibilities: