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    Support Renewal Advisor - Cairo, مصر - myGwork

    myGwork
    myGwork Cairo, مصر

    منذ 4 أيام

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    وصف


    The Support Renewal Advisor will be responsible for ensuring the timely renewal of Oracle Support Service Contracts for existing small, medium-sized and large customers and handling any resulting queries that the customers may have about their contracts.


    Customer Assistance (CAT): The initial point of contact for incoming calls, chats and Renewal Service Requests (RSRs) to the DRC. The CAT will work to resolve incoming issues, proactively educate customers and route complex incoming issue to other specializations.


    Data Management (DMT): Handles all complex and time-consuming issues to include repricing, cancellations, terminations, consolidations, mass updates, reinstatement of support and Extended Support issuance. Must ensure all approvals are gained and that all policies are adhered too as part of process.


    Booking (BKT): Confirm all Support Renewals are booked correctly by validate all incoming information and resolve all booking failures and OA (Order Administration) rejections. Work with customers to ensure they are accepting Support Renewals via My Support Renewals and assist them in the process when needed.
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