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Customer Service Representative
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Alexandria

    Customer Service Representative - Alexandria, مصر - Nile Projects & Trading

    Nile Projects & Trading
    Nile Projects & Trading Alexandria, مصر

    منذ 6 أيام

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    وصف

    Job Description

    • Responsible for Inbound calls
    • Responsible Outbound calls
    • Follow up with customers
    • Maintain customers satisfaction level by calling them according to scheduled action plan
    • Maintaining a positive, empathetic and professional attitude toward customers at all times.
    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels.
    • Acknowledging and resolving customer complaints.
    • Knowing our products inside and out so that you can answer questions.
    • Processing orders, forms, applications, and requests.
    • Keeping records of customer interactions, transactions, comments and complaints.
    • Communicating and coordinating with colleagues as necessary.
    • Providing feedback on the efficiency of the customer service process.
    • Ensure customer satisfaction and provide professional customer support.

    Job Requirements

    • Males and Females are welcome to apply
    • Excellent/fluent in English
    • Able to handle customer issues through phone calls.
    • Able to maintain customer satisfaction through phone calls.
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