Ahmed Mohamed

Experienced medical office receptionist with over 4 years of experience in working within clinical settings. Skilled in optimizing clinic workflows by managing patients flows, physician schedules, and patient appointments. Strong administrative skills, including inventory management, accounts receivable, and patient records management. Seeking to take next career step with a highly respected healthcare organization dedicated to producing positive patient outcomes and delivering exceptional customer service.

-Core Qualifications:
•Medical and dental terminology
•Patient confidentiality
•Accounts receivable
•Customer service
•Office administration
•Schedule management
•Electronic health records management
•Patient flow management

Total years of experience: 10 years, 11 months

Medical Receptionist at Loran Hospital

• Egypt - Alexandria
• My current job since June 2021

Welcoming patients and visitors
Answering the telephone and answering any inquiries.
Assisting patients with completing necessary forms and documentation.
Keeping a clean and calm reception area.
Processing billing and payments, using medical software
Comforting distressed patients - this may range from simply fixing any
appointment issues that may arise, through to being the voice of comfort during
times of extreme stress and emergency.
Maintaining information confidentiality at all times.
Liaising with other medical departments such as radiologists, medical specialists or
psychologists with professionalism and discretion.

Medical Receptionist at City Hospital

• Egypt - Alexandria
• December 2020 to May 2021
   

Medical Receptionist at Alrashid hospital

• Kuwait - Al Salmiyah
• October 2017 to October 2020

Tour Operator at Egyptian International Tourism

• Egypt - Alexandria
• June 2016 to August 2017

Dealing with clients and interact with them via various channels: phone, chat, email ..etc. Closing sales with clients. Handling outgoing packages from A to Z Including accommodation, aviation, visa, tours . etc. Evaluating customers' holidays and issuing appropriate feedback forms.

Store Manager at Old Navy

• Egypt - Alexandria
• October 2009 to December 2015

Responsible for overseeing the daily operations of a store, making sure it runs smoothly and effectively. my duties include motivating sales teams, creating business strategies, developing promotional material, and training new staff.

Bachelor’s Degree In Hotel Management 

Faculty Of Tourism And Hotels Alexandria University