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    Customer Experience Manager - Cairo, مصر - Cairo Governorate, EgyptCairo

    Cairo Governorate, EgyptCairo
    Cairo Governorate, EgyptCairo Cairo, مصر

    منذ يوم

    Default job background
    وصف

    Responsiblity:

    • Tracking customer experiences across online and offline channels, devices, and touchpoints.
    • Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
    • Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
    • Identifying customer needs and taking proactive steps to maintain positive experiences.
    • Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
    • Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
    • Performing product tests, evaluating after-sales and support services, and facilitating improvements.
    • Documenting processes and logging technical issues, as well as customer compliments and complaints.
    • Keeping informed of industry trends and new CRM technologies.
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