- Attends all assigned calls promptly and courteously based on pre-set Call Center SLA's and KPIs.
- Route calls to relevant Departments and follow-up where necessary.
- Handles customer complaint professionally and responds with efficient solutions and escalates where necessary.
- Briefs the Duty Manager on complaints that require management assistance.
- Enters feedback from all calls onto CRM system for building of knowledgebase.
- Generate daily Call Center reports
- Operates the store paging and music system.
- Ensures awareness of all emergencies and evacuation procedures and list codes for announcement purposes
- Deals with internal operator issues
- Ensure all system procedures are adhered to as per policy / procedure
- Makes announcements in English and Arabic and pages the relevant person the visitor or co-workers have asked to see.
-
Customer Service Assistant
تم العثور عليها في: beBee S2 EG - منذ 3 أيام
Al Futtaim Private Company LLC Cairo, مصرJob Requisition ID: 160260 · Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automoti ...
-
Customer Service Assistant
تم العثور عليها في: DrJobEn EG S2 - منذ 3 ساعات
Cairo Mobile Film Festival Cairo, مصرMaintaining a positive, empathetic, and professional attitude toward customers at all times. · Knowing our products inside and out so that you can answer questions. · Ensure customer satisfaction and provide professional customer support. · Keeping records of customer interaction ...
-
Customer Service Assistant in English
تم العثور عليها في: DrJobEn EG S2 - منذ 3 أيام
Amazon Egypt Mea Cairo, مصرAs an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You'll be the first point of contact for our Bilingual (Arabic+English) speaking customers by answering their requests through phone, chat and/or e ...
-
Site Administrative Assistant Customer Service
تم العثور عليها في: DrJobEn EG S2 - منذ 3 ساعات
Amazon Cairo, مصرSite Administrative Assistant, Customer ServiceBasic Qualifications · 2+ years of professional or military experience · 1+ years of working with computers and Microsoft Office products and applications experience · Experience with Microsoft Office products and applications · Work ...
-
HR Operations Service Delivery Assistant Analyst
تم العثور عليها في: DrJobEn EG S2 - منذ 5 أيام
PepsiCo Giza, مصرHR Operations & Service Delivery Assistant Analyst · 1 – 3 years of experience, preferably with HR Operations experience. · Customer orientation. · Technical / Functional Skills & Knowledge of HR Tools and Interfaces. · Experience or understating of HR Operations/Shared Services ...
-
Sous Chef
تم العثور عليها في: DrJobEN AE A2 - منذ 4 أيام
grand rotana resort & spa egypt Cairo, مصرWe re looking for a Make Ready Technician, experience isn t required. Must be trainable. It is a 1st shift schedule varies. Located in the Memphis/Bartlett area. Pay starts at 15 an hour. · Handyman experience a plus but not required. · Responsibilities: · Assists with snow remov ...
-
Beach Boy
تم العثور عليها في: DrJobEN AE A2 - منذ 4 أيام
Beach egypt Cairo, مصرResponsibilities: · Cleaning and setting tables and placing seasonal decorations, candles, and table cloths. · Welcoming customers, seating them, serving them water or refilling their glasses, and delivering beverages from the bartender. · Keeping menus clean and presenting them ...
-
Receptionist
تم العثور عليها في: DrJobEN AE A2 - منذ 3 أيام
Hilton Egypt Cairo, مصرAchieve positive outcomes from Guest queries in a timely and efficient manner · Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required · Ensure that both the Front Office Manager and Reception Supervisors are kept f ...
-
Digital Transformation Internship
تم العثور عليها في: DrJobEN AE A2 - منذ 3 أيام
mohandeseen giza egypt Cairo, مصر فترة التدريبSHIPLPN - AM Shift · Critical Pay Rate - $44 · Duties Include: · Conduct health screenings during sick call using approved standing orders or making appropriate MD referrals. · Administer and document medication as ordered by the physician in the correctional setting. · Document all ...
-
Contracts Procurement and Claims Manager
تم العثور عليها في: DrJobEN AE A2 - منذ 5 أيام
DB Cargo Hungária Kft. Cairo, مصرInterventional Cardiologist - $350k+ Base Plus Production Bonus · Sherman, Texas · We are seeking a Interventional Cardiologist to join our group on a full time The practice is a first-rate multi-specialty medical clinic that focuses on primary care, cardiac care and behavioral ; ...
-
Clerk-Reservations
تم العثور عليها في: DrJobEN AE A2 - منذ 4 أيام
Marriott International Cairo, Egypt Cairo, مصرResponsibilities: · Assisting and advising customers who may be choosing from a variety of travel options. · Making reservations for customers based on their various requirements and budgetary allowances. · Checking the availability of accommodation or transportation on the custo ...
-
Tappanyaki Chef De Partie
تم العثور عليها في: DrJobEN AE A2 - منذ 4 أيام
Four Seasons Egypt Cairo, مصرResponsibilities: · Preparing specific food items and meal components at your station. · Following directions provided by the head chef. · Collaborating with the rest of the culinary team to ensure high-quality food and service. · Keeping your area of the kitchen safe and sanitar ...
-
Senior Resale Property Consultant
تم العثور عليها في: DrJobEN AE A2 - منذ 4 أيام
Nawy Real Estate egypt Cairo, مصرResponsibilities: · Assisting clients to make sound property-purchasing decisions. · Finding clients in need of consultancy services through cold-calling, advertising, and business presentations. · Analyzing market trends and demographics to identify the most sought-after and pro ...
-
Receptionist
تم العثور عليها في: DrJobEN AE A2 - منذ 5 أيام
Talents Mine Egypt Cairo, مصرWe are looking for a responsible Administrative Assistant to perform a variety of administrative and clerical tasks. The ideal candidate will be computer savvy and a fast typist with a keen eye for detail. You will report to a data manager or another senior data team member. Unde ...
-
Corporate Sales Executive
تم العثور عليها في: DrJobEN AE A2 - منذ 3 أيام
Outservingplus egypt Cairo, مصرResponsibilities · Cultivating solid relationships with major customers to ensure a continuous flow of sales revenue. · Identifying promising prospects through cold-calling, networking, and customer referrals. · Ensuring that all sales administration and customer service activiti ...
-
Senior Software Engineer
تم العثور عليها في: DrJobEN AE A2 - منذ 6 أيام
Stella Stays Cairo, مصرServe as a technical lead contributing to and directing the efforts of development teams, including internal and external team members. · Contribute to the ongoing evolution of the existing content supply portfolio of applications and services. · Design, develop, modify, implemen ...
-
Senior SW Technical Lead VOIS
تم العثور عليها في: DrJobEN AE A2 - منذ 4 أيام
vodafone egypt Cairo, مصرResponsibilities · Serve as a technical lead contributing to and directing the efforts of development teams, including internal and external team members. · Contribute to the ongoing evolution of the existing content supply portfolio of applications and services. · Design, develo ...
-
HR Manager e-CommerceHospitality
تم العثور عليها في: DrJobEN AE A2 - منذ 3 ساعات
Atrojat Alhijaz Cairo, Egyp Cairo, مصرAs a Sales Associate, you will be responsible for exceeding our customers evolving expectations by providing best in class customer service and a pleasant and fulfilling shopping experience. Successful candidates will be given the opportunity to offer our customers the widest ran ...
-
Msaas Programme Manager vois
تم العثور عليها في: DrJobEN AE A2 - منذ 4 أيام
vodafone egypt Cairo, مصرResponsibilities: · Ensuring company policies are followed. · Optimizing profits by controlling costs. · Hiring, training and developing new employees. · Resolving customer issues to their overall satisfaction. · Maintaining an overall management style that follows company best p ...
-
Painter
تم العثور عليها في: DrJobEN AE A2 - منذ 3 ساعات
Hilton Egypt Cairo, مصرResponsibilities: · Develop business and marketing plans in coordination with Managing Director to achieve revenue goals. · Assist in company s branding and media communication activities such as press releases, advertisements, marketing collateral, and web site. · Research the m ...
Customer Service Assistant - Cairo, مصر - al futtaim group
وصف
Customer
Operational