Karim Sayed

I am dedicated and passionate about my work and am confident in my ability to be an asset to the team. 

 As someone who is always excited to learn and develop my skills through practical applications, 

At my former place of employment, I was frequently dealing with critical incidents environment

 and was able to pay my attention to detail and was able to lead the shift in critical situations and managed to keep customers satisfied. 

Additionally, performance reviews consistently recognized me as being within the top performers in my team.

I was engaged in projects like training new comers , upskilling service desk teams and

Empowerment program (interaction with overlapping teams to improve communication and recommend new solutions to optimize performance and reduce miscommunication issues)

Thank you for your time and consideration. I am eager to learn more about the position you have available 

Please check my attached CV and am happy to answer any follow-up questions you may have at your convenience. 

I look forward to the opportunity to improve both myself and the company with my talents as an employee.

Sincerely,

Karim Elshahat

* IT Engineer (PIS Group).   2013 to 2014

*Network/ Voice Engineer at Sinai University.  2015 to 2018

*Telephony Incident Management Expert (Cisco L2) at Orange Business Services.  2018-present

Job responsibilities:

- Maintenance of PCs, Laptops, cameras and Cashier systems for local stores

- Installation, Design, implementation and support of the VOIP network using Cisco devices such as (CUCM-UCCX-CUC-UCCE-CME-CUC-CUE-CUEAC) servers, Voice Gateways Cisco IP phones and telepresence.

-Wireless coverage planning for Sinai University dorms

- Managing IPTV system for student Housing.

- Managing Cisco & HP switches For SU university.

• Bachelor’s degree in communication & Electronics
• Port Said university, Faculty of engineering (May 2010) 
• Communication and electronics department
• Overall Grade: Good .
• Graduate of MCIT 2013/2014.
• Attended and completed Ministry of Communication & Information Technology Scholarship (924 hours) network track (from 17/11/2013 to19/6/2014).