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Cairo

    Business Relationship LeadVOIS - Cairo, مصر - vodafone egypt

    vodafone egypt
    vodafone egypt Cairo, مصر

    منذ ساعتين

    Vodafone Egypt background
    وصف
    echnology_VOIS and customer side (C-level and direct reports)

    • Understanding of the local market/group function IT strategy, business pressures/challenges
    • Representation of the internal customer in service design, service portfolios and service offerings
    • Strategic account planning optimising Identification of the business growth opportunities, creation of opportunities pipeline and best use of Technology_VOIS capabilities
    • Pipeline demand management
    • Execution of demand/change management and governance
    • Ownership of the preparation and sign off the business case relating to the service (E2E bid management cycle)
    • Being an escalation point during the transition period between the internal customer migrating the service form their ownership to Technology_VOIS ownership as well as BAU (ensuring the delivery to the contractual SLAs/KPIs, cost and saving projections)
    • Acting as the voice of the customer monitor, reporting, managing, and escalating (as required) any service quality related issues with Technology_VOIS service leads.
    • Understanding internal customers' strategy/evolution and initiating internal Technology_VOIS change as required.