echnology_VOIS and customer side (C-level and direct reports)
Understanding of the local market/group function IT strategy, business pressures/challenges
Representation of the internal customer in service design, service portfolios and service offerings
Strategic account planning optimising Identification of the business growth opportunities, creation of opportunities pipeline and best use of Technology_VOIS capabilities
Pipeline demand management
Execution of demand/change management and governance
Ownership of the preparation and sign off the business case relating to the service (E2E bid management cycle)
Being an escalation point during the transition period between the internal customer migrating the service form their ownership to Technology_VOIS ownership as well as BAU (ensuring the delivery to the contractual SLAs/KPIs, cost and saving projections)
Acting as the voice of the customer monitor, reporting, managing, and escalating (as required) any service quality related issues with Technology_VOIS service leads.
Understanding internal customers' strategy/evolution and initiating internal Technology_VOIS change as required.
مستخدمون من المهنة Business Relationship LeadVOIS في Cairo