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    Consumer Engagement Associate - Cairo, مصر - Nestlé

    Nestlé
    Nestlé Cairo, مصر

    منذ يوم

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    وصف

    Consumer Engagement Associate

      • Ensures Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner.
      • Utilizes various market-based tools and applications for consumer management and servicing.
      • Provides empathetic and cutting-edge service in customer service based on Nestlé CES Standard Instructions on Consumer Complaints Handling.
      • Resolve customer inquiries, comments, and complaints of consumers.
      • Ensures proper encoding of all information received from consumer and other cross functional teams in the CRM Tool.
      • Ensures quality service and consumer satisfaction according to needs and in all service channels (chat, e-mail, social networks, telephone).
      • Ensures proper notification and escalation of critical complaints and irate customers.
      • Follows the changes in the messaging and the ways of working.
      • Executes additional tasks from the Line Manager, SPOC from the Brand teams and the CES Manager.

    ARE YOU A FIT?

    • Attention to details.
    • Strong interpersonal skills, team-oriented attitude
    • Strong verbal and written communication skills, business English.
    • Ability to multitask and prioritize.
    • Interest in digital and social media industry, current online trends and marketing tactics
    • Capacity to learn new skills and master new tools is a must.
    • Bachelor's degree in marketing, business studies, communications, journalism, media studies, psychology
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