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    Consumer Engagement Associate - Cairo, مصر - Nestle Egypt Mea

    Nestle Egypt Mea
    Nestle Egypt Mea Cairo, مصر

    منذ 4 أيام

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    وصف


    Responsibilities:




    • Utilizes various market-based tools and applications for consumer management and servicing.
    • Provides empathetic and cutting-edge service in customer service based on Nestlé CES Standard Instructions on Consumer Complaints Handling.
    • Resolve customer inquiries, comments, and complaints of consumers.
    • Ensures proper encoding of all information received from consumer and other cross functional teams in the CRM Tool.
    • Ensures quality service and consumer satisfaction according to needs and in all service channels (chat, e-mail, social networks, telephone).
    • Ensures proper notification and escalation of critical complaints and irate customers.
    • Follows the changes in the messaging and the ways of working.
    • Executes additional tasks from the Line Manager, SPOC from the Brand teams and the CES Manager.
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