وظائف
>
Cairo

    Solution Center Lead - Cairo, مصر - Envision Employment Solutions

    Envision Employment Solutions
    Envision Employment Solutions Cairo, مصر

    منذ أسبوع

    Default job background
    وصف
    • Manage the day-to-day performance of the Solution Center operations to deliver a best in class service, meeting or exceeding all KPIs
    • Deliver the agreed Solution Center operations within agreed budgets, service levels and business targets
    • Work with all key stakeholders to build the strategy for the development of the Solution Center, staying abreast of new practices and technologies, and ensuring that the entity gains and maintains recognition for the high quality of customer service
    • Lead, inspire and co-ordinate the Solutions Center team at all levels to create motivated and engaged colleagues
    • Be responsible for the end-to-end customer contact processes and their associated customer experience, supporting cross company initiatives to drive improvements, improve efficiency and reduce complaints
    • Provide management with periodic performance reports for Solution Center operations
    • Be responsible for the end-to-end quality and control process covering Solution Center agent's performance and actions
    • Manage and entertain all issues and complaints raised by customers
    • Responsible for the recruitment, training, induction and coaching strategy across the Solution Center
    • Work closely with HR, L&D and Training delivery teams, taking responsibility for the ongoing development of all levels of Solution Center colleagues
  • Client of Envision Employment Solutions

    Solution Center Lead

    منذ 6 أيام

    Client of Envision Employment Solutions Cairo, مصر

    Responsibilities: · Managing and supporting a team of help desk technicians. · Mentoring your team, providing training, and conducting performance evaluations. · Monitoring team performance and developing feedback reports for management. · Communicating with clients and providing ...

  • IGT Solutions egypt

    Contact Center Team Lead

    منذ أسبوع

    IGT Solutions egypt Cairo, مصر

    Lead and motivate a team of contact center agents, ensuring performance targets and service level agreements are consistently met or exceeded. · Monitor and manage team KPIs, including call handling times, first call resolution, customer satisfaction scores, and other relevant me ...

  • Souq for E-Commerce LLC

    Area Manager, Fulfillment Center Operations

    منذ أسبوع

    Souq for E-Commerce LLC Cairo, مصر

    2+ years of employee and performance management experience · - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience · - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays · Are you ready to champion outstanding cust ...

  • Bosch Group

    Sales Manager

    منذ 3 أيام

    Bosch Group محافظة القاهرة, مصر

    **Company Description** · Robert Bosch Egypt is a growing company of the Bosch Group located in Cairo, Egypt. We operate in the business divisions Mobility Aftermarket, Power Tools and Security Systems. · Robert Bosch Egypt is Leading the Future of Technology as a Key Lead in Our ...

  • Motorola Solutions

    Technical Support Specialist

    منذ يومين

    Motorola Solutions محافظة القاهرة, مصر

    Company Overview · At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. · As a global leader in public s ...

  • Motorola Solutions

    Project Management Intern

    منذ أسبوع

    Motorola Solutions محافظة القاهرة, مصر

    **Company Overview**: · At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. · As a global leader in pub ...

  • Transcom WorldWide

    Rta

    منذ أسبوع

    Transcom WorldWide Cairo, مصر

    **Location**:Egypt, Cairo · **Job category**:Operations · **Language**: · Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solut ...

  • Talent Pal

    Customer Service Team Manager

    منذ 3 أيام

    Talent Pal Cairo, مصر

    5-7 years of overall experience and 3-4 years of supervisory exposure in managing a team size of 25-30 associates. · - Demonstrated ability to build, develop and handle a group of people · - Ability to support Business and provide solutions to customer pain points · - Ability to ...

  • Motorola Solutions

    Technical Support Engineer

    منذ 3 أيام

    Motorola Solutions محافظة القاهرة, مصر

    **Company Overview**: · At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. · As a global leader in pub ...

  • Hilton

    Director of Finance

    منذ 3 أيام

    Hilton Cairo, مصر

    Director of Finance - El Gouna · **Work** · **Location**: · **DoubleTree by Hilton - Mangroovy El Gouna Resort** · The role aims to be recognized as trusted advisors to the business. This role attracts and retains best-in-class finance professionals, develops their finance team a ...

  • AstraZeneca

    Information Technology Senior Manager

    منذ أسبوع

    AstraZeneca Cairo, مصر

    **Information Technology Senior Manager** · **ABOUT ASTRAZENECA** · AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world's most serious disease. But w ...

  • ABBVIE

    Market Access Lead Egypt and Libya

    منذ أسبوع

    ABBVIE Cairo, مصر

    **Purpose Statement**: · Guide, coordinate, plan, and prioritize the broad area of market access capabilities to design and implement innovative market access solutions into the changing market environment while driving cross-functional teamwork placing the patient at the center ...

  • NielsenIQ

    Analytics Executive

    منذ أسبوع

    NielsenIQ Cairo, مصر

    **Job Description**: · **About this job** · This role combines data analysis and client consultation from the start, with plenty of room for growth. You find the stories behind scatter plots and help clients determine which products to launch. Your insights will influence decisio ...

  • Khazna Tech

    DevOps Engineer

    منذ أسبوع

    Khazna Tech محافظة القاهرة, مصر

    Company Description · **About Khazna** · **Khazna was founded in April 2019 with a mission to improve the financial well-being of 20M+ underbanked Egyptians who have little access to formal financial services by providing access to convenient, effective, and secure smartphone-bas ...

  • Talent Pal

    Etic, Iti, Cloud Security Platform Engineer

    منذ يوم

    Talent Pal Cairo, مصر

    **Line of Service** · Advisory · **Industry/Sector** · Technology · **Specialism** · Advisory - Other · **Management Level** · Associate · **Job Description & Summary** · **About PwC ETIC - Egypt Technology and Innovation Centre** · PwC is opening a new Technology & Innovation Ce ...

  • Transcom Egypt

    Rta

    منذ أسبوع

    Transcom Egypt محافظة الجيزة, مصر

    Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social ...

  • Nok Human Capital

    CS Team Lead

    منذ 6 أيام

    Nok Human Capital Cairo, مصر

    NOK Human Capital is hiring " Call Center Team Lead (English Speaker) " for IntouchCX, a global BPO leader in customer support industry. · About The Job · Were looking for a Call Center Team Lead (English Speaker) to provide front-line direction to our Customer Service · Repres ...

  • Concentrix

    Operations Manager contact Center Experience Is A Must

    منذ أسبوع

    Concentrix Cairo, مصر

    Responsibilty: · Hiring, training, coaching, and leading call center representatives as they provide support for customers. · Answering representative's questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded ...

  • Nok Human Capital

    CS Team Lead

    منذ 6 أيام

    Nok Human Capital Cairo, مصر

    NOK Human Capital is hiring Call Center Team Lead (English Speaker) for IntouchCX a global BPO leader in customer support industry. · About The Job · Were looking for a Call Center Team Lead (English Speaker) to provide frontline direction to our Customer Service · Representati ...

  • Marriott Hotels Egypt

    Reservations Sales Agent

    منذ 5 أيام

    Marriott Hotels Egypt Cairo, مصر

    Looking for Bilingual Call Center Sales Agent for Debt Relief Transfers Campaign · Work on site in Edificio Gallegos in Tijuana. Monday through Friday and Weekends Off. · Help us qualify a freshly generated, highly interested lead for Debt Relief and just transfer. · No sales, no ...