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Cairo

    CSE - Collections Calls - GSC Cairo - HSBC Egypt

    HSBC Egypt
    HSBC Egypt Cairo, مصر

    منذ أسبوع

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    وصف
    • Manage a portfolio of live, current and overdue debit balance customer accounts through inbound/outbound calls and other communication channels.
    • Contacting customers to inform on delinquency, encourage on-time payments and set up payment plans that can facilitate good credit.
    • Processing customer payments, account adjustments and customer refunds where appropriate.
    • Resolve queries in a timely and satisfactory manner.
    • Through day-to-day activity, consider updates to departmental processes to ensure that customers are processed through the collections process as smoothly as possible.
    • Facilitate and record escalations to the Collections Manager.
    • Perform against targets individually whilst contributing to the overall productivity of the team.