Manage a portfolio of live, current and overdue debit balance customer accounts through inbound/outbound calls and other communication channels.
Contacting customers to inform on delinquency, encourage on-time payments and set up payment plans that can facilitate good credit.
Processing customer payments, account adjustments and customer refunds where appropriate.
Resolve queries in a timely and satisfactory manner.
Through day-to-day activity, consider updates to departmental processes to ensure that customers are processed through the collections process as smoothly as possible.
Facilitate and record escalations to the Collections Manager.
Perform against targets individually whilst contributing to the overall productivity of the team.
مستخدمون من المهنة CSE - Collections Calls - GSC Cairo في Cairo