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    Customer Care Specialist - Cairo, مصر - vezeeta Egypt

    vezeeta Egypt
    vezeeta Egypt Cairo, مصر

    منذ أسبوع

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    وصف

    As a fundamental member of the Operations Team, you will play a significant role in contributing to the growth and success of Vezeeta. This position will see you gain experience and skills in a wide range of areas and work at the forefront of the health-tech industry.

    Responsibilities:

    • Manage large amounts of incoming/outgoing calls promptly
    • Follow communication "scripts" when handling different topics
    • Identify customers' needs, clarify information, and provide solutions and alternatives
    • Build sustainable relationships and engage customers by taking the extra mile
    • Keep records of all conversations in our call center database in an understandable way
    • Meet the team's qualitative and quantitative targets

    Requirements:

    • Bachelor's‌ ‌Degree is required
    • Excellent Customer service and complaint-handling skills.
    • Strong‌ ‌communication‌ ‌skills, ‌‌both‌ ‌written‌ ‌and‌ ‌verbal. ‌
    • Ability to multi-task, prioritize, and manage time effectively
    • Active, dynamic, and open to learning.
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
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