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    Senior Cards Operations Officer - Cairo, مصر - SSC Egypt

    SSC Egypt
    SSC Egypt Cairo, مصر

    منذ 4 أيام

    Default job background
    وصف
    • Monitor card operations daily procedures, record and report any failures in card systems for relevant parties to ensure smooth systems' operations
    • Observe Cards operations systems backups to ensure the safety of customer & bank data
    • Handle all of the Disaster Recovery (DR) activities for Card operations systems to safeguard card systems' operational continuity
    • Detect & report bottlenecks on card systems to provide the needed technical support and recommend solutions
    • Monitor the handling of user tickets to resolve customer & system issues in a smooth & satisfactory manner
    • Follow up on handling of all related card systems' interfaces maintenance to provide full system functionality to internal & external customers
    • Maintain records of daily data communication transactions, problems remedial actions taken, or installation activities for Cards operations systems to support audit requests and/or future reviews
    • Follow up on opening operational error records with relevant application support/vendor tracking systems to ensure uninterrupted operations for bank systems
    • Assist in measuring card service availability and recommend improvements to provide the best service to internal & external customers
    • Participate in conducting incident reviews for card systems to provide lessons learned & avoid future reoccurrence & enhance existing systems' availability & resilience


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