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    IT Help Desk Administrator - Cairo, مصر - MetLife

    MetLife
    MetLife Cairo, مصر

    منذ أسبوع

    Default job background
    وصف

    · Respond to requests for technical assistance in person, via phone, chat or email.

    · Diagnose and resolve technical hardware and software issues.

    · Follow up with employees to ensure complete resolution of issues.

    · Coordinate with internal departments and external service providers to ensure solutions.

    · Install, format and maintain desktop and laptop computers.

    · Dealing on daily bases on service now ticketing system.

    · Distinguishes between Incidents and Service Requests (Tasks) and complete requests within SLA.


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