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    Product Care Manager - Cairo, مصر - Electrolux

    Electrolux
    Electrolux Cairo, مصر

    منذ 5 أيام

    Default job background
    وصف

    Responsibilities:

    • Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
    • Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
    • Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
    • Setting up and maintaining a service desk and evaluating its efficiency.
    • Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
    • Monitoring department issues and client complaints to create methods to lessen recurring issues.
    • Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
    • Maintaining strong relationships with manufacturers, dealers, and sales representatives.
    • Helping to train new employees in company procedures.
    • Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.
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