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Cairo

    Night Auditor - Cairo, مصر - IHG Hotels & Resorts

    IHG Hotels & Resorts
    IHG Hotels & Resorts Cairo, مصر

    منذ أسبوعين

    Default job background
    وصف
    • Post all daily room charges to guest ledger and ensure that all are correct
    • Assist front office personnel in check in and check out during the night shift
    • Ensure that final readings of restaurants and other outlets are taken and balances those reading with the hotel's property management system
    • Ensure that all checkout bills are done efficiently, correctly and timely
    • Ensure all receipts for the shift are properly recorded, balanced and deposited in the hotel's drop-safe
    • Prepare and balance revenue journal and issue the Daily Revenue Report in Excel
    • Settle all credit cards and balances
    • Summarize all officer checks to be signed by the Director/ Manager of Finance
    • Summarize all adjustments or rebates to be signed by the Dir./ Manager of Finance and the General Manager
    • Check all supporting documentation
    • Prepare register guest report/high balance and take necessary action to ensure appropriate credit limits are given to customers
    • Reconcile guest ledger on a daily basis to the Front Office totals
    • Prepare and circulate a list of complimentary rooms

    Self-Management

    • Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook
    • Comply with Company Grooming Standards
    • Comply with Time and Attendance Policies
    • Actively participate in training and development programs and maximise opportunities for self-development

    Customer Service

    • Demonstrate service attributes in accordance with industry expectations and company standards including:
    • Being attentive to Guests
    • Accurately and promptly fulfilling Guests requests
    • Anticipate Guests needs
    • Maintain a high level of knowledge which affects the Guest experience
    • Demonstrating a 'service' attitude
    • Taking appropriate action to resolve guest complaints
    • Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers

    Health, Safety and Security

    • Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety
    • Familiarise yourself with emergency and evacuation procedures
    • Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager
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