Duty Manager-Crowne Plaza West Cairo-Arkan - IHG Hotels & Resorts

وصف

Duty Manager-Crowne Plaza West Cairo-Arkan
Your day-to-day

• Promote inter-hotel sales and in-house facilities.
• Follow up with the credit department for all guest rooms account high balances and responsible for the over credit limit report.
• Clear out with the night auditor any discrepancies before the night run and ensure it's being done smoothly and in appropriate time, ensure room charges and taxes are posted on timely manner in coordination with the night auditor and front desk supervisor-in charge.
• Randomly check vacant rooms and reports any discrepancies to finance.
• Provide mentoring, coaching, supervision, disciplines and regular feedback to help manage conflict and improve Front Office team performance.
• Support and assist Front Office team at peak hours.
• Greet, escort and room VIP arrivals.
• Ensure all sections are attending as per their schedule and on time.
• Attend the daily briefing, and have inputs, so the team will be aware of what happening in the hotel.
• Understand and respond to guest's needs and ensure a high level of guest satisfaction.
• Report and communicate with the Front Office Manager all incidents affecting the guest experience and the hotel operations.
• Ensure VIPs and Priority Club guests are recognized.
• Ensure Limousine vehicles are up to standard before departing hotel by making a random check.
• Attend, maintain, investigate and log all guest complaints and ensure it ends to guest satisfaction.
• Make at least two courtesy calls per shift and update guest profile.
• Perform room's inspection as requested by the management to ensure it's ready for accommodating guests.
• Motivating and encouraging the Front Office Team to increase the Hotel Metrics (Guest Love, Loyalty enrolments, GSI, Quality Audit ... etc.)
• Meeting dissatisfied guests during their stay/upon check-out and to turn their stay to memorable stay, ensuring that they will rate us 10/10..
• Fully aware with all hotel emergency procedures, hotel Warden System, Crisis Response Team and emergency contacts.
• Log and prepare detailed reports for fire alarms and other incidents in the hotel.
• Follow the standard chain of reporting of any incidents according IHG standard.
• Familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
• Log security incidents and accidents in accordance to hotel requirements.
  

What We Need From You

• Bachelor degree.
• At least five years' experience in a 4/5 stars hotel as Front Desk operation.
• At least two years supervisory experience .
• Must speak fluent English .