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· About the Job · We are changing the way people think about customer care, and we need your help · We're seeking a Training Manager to manage all aspects of training plans for one of our largest programs. This role will also be responsible for the direct supervision and leaders ...

About the Job · We're changing the way people think about customer service, and we need your help  · We're looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and eva ...

· About the Job · We're looking for a Team Lead (English/German Bilingual) to provide front-line direction to our Customer Service Representatives (CSRs), ensuring quality service is provided with every customer interaction. This role involves learning and maintaining the knowle ...

About the Job · We are changing the way people think about customer service, and we need your help We're seeking a Trainer to deliver training modules and run classes for our team members. · Are you a leader with a passion to help people learn? This role is responsible for delive ...

About the Job · We're searching for an Operations Manager to direct and manage all operational activities for certain programs while contributing to the campus's overall strategic direction. This role will execute day-to-day operational activities including managing Key Performan ...

About the Job · Are you looking for an exciting new challenge? IntouchCX is looking for you · As one of the world's leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both ...

· About the Job · We're changing the way people think about customer care, and we need your help · We're looking for a Team Lead to provide front-line direction to our Customer Service Representatives (CSRs), ensuring quality service is provided with every customer interaction. ...

· About the Job · The Training Facilitator (French/English Bilingual) is responsible for delivering training materials to our team members using creative teaching techniques. We're looking for a performance-driven individual who is eager to innovate new opportunities for curricu ...

About the Job · We're changing the way people think about customer care, and we need your help · We're looking for a Team Lead to provide front-line direction to our Customer Service Representatives (CSRs), ensuring quality service is provided with every customer interaction. Thi ...

· About the Job · The Senior Project and Change Manager will be responsible for the hands-on execution and coordination of various projects and change management initiatives. This role requires a strong focus on project execution using PMI methodologies, effective communication, ...

About the Job · We're changing the way people think about customer service, and we need your help  · We're looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and eva ...

· About the Job · We are changing the way people think about customer care, and we need your help  · We're looking for a Business Analyst to assist with Performing User Acceptance Testing (UAT) and the operationalization of business, process and/or system changes across training ...

About the Job · We are changing the way people think about customer service, and we need your help  · Are you someone who likes to make things happen? We are searching for a Facilities Administrator to be the ultimate organizer and manage a wide range of services and processes th ...

About the Job · We are changing the way people think about customer service, and we need your help  · Are you a leader with a passion to help people learn? We're looking for a Quality Assurance Analyst/Training Facilitator (French/English Bilingual) to monitor Customer Service Re ...

About the Job · We're looking for a Scheduling Specialist to work in partnership with both our Operations and Workforce Management Team to align the accuracy of original schedules to forecasted work volume. Reporting to the Manager of Resource Planning, this role will also be res ...

About the Job · We're changing the way people think about customer care, and we need your help · We're looking for a Team Lead (Supervisor) to provide front-line direction to our Customer Service Representatives (CSRs), ensuring quality service is provided with every customer int ...

About the Job · We're changing the way people think about customer service, and we need your help · We're looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and eva ...

· About the Job · We are seeking a Quality Assurance / Training Manager to deliver extraordinary results for our clients. Working closely with multiple departments, this role is responsible for identifying areas of opportunity, developing solution plans, coaching team members an ...

· About the Job · We are seeking professionals who can implement best practices for transport operations in line with industry norms. The role involves maintaining IntouchCX safety standards and ensuring employees commute safely to and from the office. Additionally, the role req ...

About the Job · We're looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a good understanding of how contact center functions inc ...