Workforce Management Analyst - Qesm El Maadi, Cairo

We're looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. · ...

We're hiring a detail-oriented WFM Scheduling Analyst to join our team. · We are looking for someone responsible for creating and managing schedules for Operations Customer Experts, · ensuring optimal staffing, smooth workflow, and employee satisfaction. · The ideal candidate wil ...

We are looking for a Data Analyst Supervisor to lead our analytics function ensure data accuracy and transform business data into actionable insights. ...

This is a full-time, on-site HR Analyst role located in Qesm El Maadi. · ...

The Quality Assurance Analyst is responsible for evaluating transactions between Operations Customer Experts (OCEs) and Customers to identify and suggest opportunities for improvement within the project's processes in order to help TP meet our client's expectations and increase o ...

The MIS Analyst is an integral role within Global Service Desk and is responsible for the design, development, implementation and support of mission-critical enterprise Business Intelligence (BI) reports. · ...

If you are interested to be a business analyst and have qualifications to be a product owner. · Organize and maintain the product backlog. · Prioritize features based on business value stakeholder input and technical feasibility. · ...

About the Job · IntouchCX is a global leader in customer experience and technology solutions based in Canada. The company has been in the market for 20 years and has recently expanded its operations to Egypt, where it has been active for the past two years. · About the Role · We' ...

About the Company : · IntouchCX · is a global leader in customer experience and technology solutions. The company has been in the market for 20 years and has recently expanded its operations to Egypt, where it has been active for the past two years. · About the Job · We're changi ...

This is a full-time hybrid role for a Senior Software Business Analyst based in Qesm El Nozha, with some work-from-home flexibility. · ...

We're changing the way people think about customer service and we need your help to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams by recording reviewing evaluating Voice Email Chat t and Social contacts. · * Coach CSRs/Tier 2s on qualit ...

We're changing the way people think about customer service, and we need your help. We're looking for a German Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams by recording, reviewing, and evaluating Voice, Emai ...

Gather business needs into BRDs & SRSs and own the product backlog to ensure clarity and prioritization. · Experience as a Business Analyst or Product Owner ideally in ERP projects. · ...

This is a full-time role located in Qesm El Maadi where the Data Analyst will be responsible for collecting organizing and analyzing large sets of data to provide actionable insights that drive business decisions. · ...

To serve as the Finance-side lead for the ERP implementation responsible for ensuring all Finance processes are accurately mapped validated and executed in the system. · Lead finance process mapping across GL AP AR FA Treasury Costing and Financial Reporting · Own functional requ ...

Nawy is looking for a talented Investment Analyst to join our growing team. · The Investment Analyst will play a key role in identifying and recommending investment opportunities within the real estate sector. · This position requires strong analytical skills and collaboration wi ...

The WFM Analyst should guarantee the optimization, automation and innovation of the processes as well as the standardization of them. · Establish and further develop a reliable and efficient data pipeline (Azure Server, SQL, MS Access). · Ensure traceability and proper documentat ...

We are seeking a Senior Product Analyst with strong expertise in Power BI to transform data into actionable insights that drive product strategy and business growth. · Analyze product performance, user engagement, and conversion metrics to identify trends, opportunities, and pain ...

Lead and mentor a cross-functional team of developers, architects, product managers and QA testers. Drive Agile transformation across teams ensuring Scrum excellence and best practices. · ...

ThisroleisforaSystemAnalystProjectLeadresponsibleforanalyzingystems,troubleshootingissuesandprovidingsolutions. · ...