Quality Analyst - Qesm El Maadi, Cairo

We are looking for a talented Spanish Quality Analyst to join our team immediately. · ...

We're changing the way people think about customer service and we need your help to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams by recording reviewing evaluating Voice Email Chat t and Social contacts. · * Coach CSRs/Tier 2s on qualit ...

We're changing the way people think about customer service, and we need your help. We're looking for a German Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams by recording, reviewing, and evaluating Voice, Emai ...

About the Company : · IntouchCX · is a global leader in customer experience and technology solutions. The company has been in the market for 20 years and has recently expanded its operations to Egypt, where it has been active for the past two years. · About the Job · We're changi ...

The Quality Assurance Analyst is responsible for evaluating transactions between Operations Customer Experts (OCEs) and Customers to identify and suggest opportunities for improvement within the project's processes in order to help TP meet our client's expectations and increase o ...

This is a full-time position as Business Intelligence Analyst at Fort Capital Group (FCG). The candidate will analyze business data to support data-driven decision making across sales, marketing, supply chain and finance. · ...

If you are interested to be a business analyst and have qualifications to be a product owner. · Organize and maintain the product backlog. · Prioritize features based on business value stakeholder input and technical feasibility. · ...

+This is a full-time on-site role for a Quality Monitoring Specialist located in Qesm El Maadi.+ · +*Monitoring system performance+*Analyzing data+*Conducting research+*Overseeing customer interactions to ensure service quality. ...

This is a full-time on-site role for a Business Intelligence Analyst at Fort Capital Group. To transform raw business data into actionable insights that support data-driven decision making across sales, marketing, supply chain, and finance. · Bachelor's Degree in Business Analyti ...

We are looking for a Data Analyst Supervisor to lead our analytics function ensure data accuracy and transform business data into actionable insights. ...

Call Center experience is essential. GSM (Mobile knowledge) and Experience are a must with at least six months. · Excellent in the English language. · Strong computer skills and knowledge of QA databases and applications. · ...

This is a full-time role for a Quality Monitoring Specialist in Qesm El Maadi. The primary responsibilities include monitoring and improving service quality in call center operations. · Call Center experience is essential. · GSM (Mobile knowledge) and Experience are a must, a min ...

This is a full-time position based in Qesm El Maadi for a Quality Monitoring Specialist. · Monitoring and assessing call center communications to ensure adherence to quality standards. · Providing feedback to enhance service performance. · ...

This is a full-time, on-site Data Analyst role based in Qesm El Maadi. The Data Analyst will be responsible for collecting, analyzing and interpreting data to help drive business decisions and strategies. ...

Gather business needs into BRDs & SRSs and own the product backlog to ensure clarity and prioritization. · Experience as a Business Analyst or Product Owner ideally in ERP projects. · ...

Full-time quality monitoring specialist role based in Qesm El Maadi as part of call center operations team. · ...

This is a full-time role for a Senior Financial Analyst. The Senior Financial Analyst will oversee financial planning and provide key insights to drive informed decision-making. ...

This is a full-time, on-site role located in Qesm El Maadi for a Quality Monitoring Specialist within the call center team for GSM accounts. The role involves monitoring and evaluating calls to ensure compliance with quality standards. · ...

Company Description · Xceed is a leading multilingual Business Process Outsourcing (BPO) service provider in the EMEA region, operating with over 10,000 multi-channel stations. The company serves various government and commercial clients in 10 languages through its centers in Egy ...

Company Description · Xceed is a leading multilingual Business Process Outsourcing (BPO) service provider in the EMEA region, with over 10,000 web-enabled multi-channel stations and services offered in 10 languages. With operations in Egypt, Morocco, Mauritius, UAE, and Saudi Ara ...