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Giza

    Offshore Team Leader - Giza, مصر - bayantech egypt

    bayantech egypt
    bayantech egypt Giza, مصر

    منذ 6 أيام

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    وصف
    • Overseeing, coaching, and guiding a team of offshore call center agents, ensuring their adherence to dispatching protocols.
    • Establishing performance goals and objectives for both the team and individual agents, focusing on efficient task dispatching.
    • Monitoring and analyzing team performance metrics, identifying areas for improvement in dispatching processes.
    • Providing regular feedback and coaching to team members to enhance their dispatching skills and performance.
    • Developing comprehensive training programs and materials to enhance the team's knowledge of dispatching procedures.
    • Ensuring the team meets or exceeds service level agreements and key performance indicators related to dispatching.
    • Maintaining open communication channels with team members and other departments to address issues and streamline dispatching processes.
    • Handling escalated customer complaints and resolving issues promptly, with a strong focus on efficient task dispatching.
    • Conducting regular team meetings to review performance, share best practices, and collaboratively identify areas of improvement.
    • Demonstrating proficiency in dispatch programs such as Perspective or other relevant dispatching software.
    • Utilizing hands-on experience with radio dispatch equipment to optimize task allocation and communication.
    • Exhibiting the ability to deliver results under time constraints and meet deadlines in a fast-paced dispatching environment.
    • Previous experience in terminal operations, dispatch, or as a driver, providing valuable insights into effective dispatching practices.
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