- Ensure all enquiries are answered to client's standard within the agreed time frame, where all aspects of the client and customer experience are delivered to the highest levels, ensuring company standards and usage of dedicated systems are attained and adhered to.
- Completing the agreed enquiry process through to invoicing, ensuring that all client's tools are used to maximize conversion and sales opportunities.
- Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
- Get knowledge of client's brands and the specifics to better serve the customer during booking and delivery process
- Support and deliver on the strategies and objectives of the department taking ownership for assigned areas of responsibility.
- Develop and build own skills, knowledge and experience at every opportunity within the department, which aligns with the culture of growth, development and performance expected by the company.
- Collaborate with colleagues to maximize customer satisfaction, delivering a positive and responsive approach to enquiries and problem resolution.
- Provide detailed communication lines between all stakeholders included in process.
- Build and maintain effective working relationships, communicating with key stakeholders whilst promoting the company culture and values.
- Ensure adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
- Advanced level of German (C1)
- Excellent listening and written/oral communication skills in supported languages
- Self-organized, planning and prioritization skills
- Dependable, reliable and able to perform duties with minimum supervision
- Ability to interact positively with peers and supervisors
- Patience, empathy, and ability to manage stress
- Ability to demonstrate confidence when imparting information or dealing with troubled callers
- Preferable college degree with related work experience
- Previous experience in sales environments and customer services is a plus.
- Computer literate
-
Foundever™ Cairo, مصرAbout FoundeverTM · FoundeverTM is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and ...
-
Foundever™ Cairo, مصرAbout FoundeverTM · FoundeverTM is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and ...
-
Foundever Cairo, مصرEnsure all enquiries are answered to client's standard within the agreed time frame, where all aspects of the client and customer experience are delivered to the highest levels, ensuring company standards and usage of dedicated systems are attained and adhered to. · Completing th ...
-
Guest Arrival Expert
منذ أسبوع
Marriott International, Inc Cairo, مصر**Numéro de l'Emploi** · **Catégorie d'Emploi** Rooms & Guest Services Operations · **Lieu** Cairo Marriott Hotel & Omar Khayyam Casino, 16 Saray El Gezira Street, Cairo, Egypt, Egypt AFFICHER SUR LA CARTE · **Horaire** Full-Time · **Situé à distance ?** N · **Mutation?** N · ** ...
-
Guest Experience Expert
منذ يوم
Marriott International, Inc Cairo, مصر**Numéro de l'Emploi** · **Catégorie d'Emploi** Rooms & Guest Services Operations · **Lieu** JW Marriott Hotel Cairo, Ring Road · - Mirage City · - P.O.Box 427, Cairo, Egypt, Egypt AFFICHER SUR LA CARTE · **Horaire** Full-Time · **Situé à distance ?** N · **Mutation?** N · **Typ ...
-
Officer-loss Prevention
منذ يوم
Marriott International, Inc Cairo, مصر**Numéro de l'Emploi** · **Catégorie d'Emploi** Loss Prevention & Security · **Lieu** JW Marriott Hotel Cairo, Ring Road · - Mirage City · - P.O.Box 427, Cairo, Egypt, Egypt AFFICHER SUR LA CARTE · **Horaire** Full-Time · **Situé à distance ?** N · **Mutation?** N · **Type de Po ...
-
Sales Manager
منذ يوم
Hilton Cairo, مصرSales Manager - Leisure · A Sales Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. · **What will I be doing?** · As Sales Manager, you will a ...
-
Planning Manager
منذ 4 أيام
Talent Pal Cairo, مصرDecima International is a professional services company, providing project management and controls services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors we are engaged in. To a ...
-
Guest Experience Manager
منذ أسبوع
JLL محافظة القاهرة, مصرJLL supports the Whole You, personally and professionally. · **Job Title**: Guest Experience Manager · The role of Guest Experience Manager is to ensure the highest level of service is delivered to both visitors and colleagues in the Egypt Head Office. · They will consistently de ...
-
Senior Account Manager
منذ أسبوع
Tribe X Digital Cairo, مصر**Senior Account Manager - Luxury Leisure Brands (Remote work is possible)** · Are you fascinated by the luxury leisure field? Do you want to work with the largest luxury travel, hospitality, and real estate brands on complex online campaign setups and reach niche audiences in ov ...
-
Billing & Collection Representative
منذ أسبوع
Egyptian Life Takaful Cairo, مصرBilling and collection agents are among a company's most valuable employees, accumulating money owed to their business. They work in a variety of industries, from hospitals to government agencies to retail. Many handles duties other than collections, such as answering phones or f ...
-
Manager - Transformation Delivery - Business
منذ 4 أيام
Talent Pal Cairo, مصر**The Opportunity**: · If you are looking to join a **dynamic and diverse Transformation Delivery (TD) team** delivering large-scale transformation program advisory services, come and talk to EY's TD team about the opportunities we can offer you. To continue the successful growth ...
-
Restaurant General Manager
منذ 4 أيام
Talent Pal Cairo, مصرFour Seasons can offer what many hospitality professionals dream of - a chance to define a life-long career with global potential and a real sense of pride in work well done. · In line with our plans for future growth, we have faith in our staff levels in keeping with our excepti ...
-
Senior Scheduler
منذ يومين
Decima International Cairo, مصرDecima International is a professional services company, providing project management and controls services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors we are engaged in. To a ...
-
Facilities Manager
منذ 3 أيام
JLL محافظة القاهرة, مصرJLL supports the Whole You, personally and professionally. · **Client/Stakeholder Management**: · Ensure that Client expectations are met and exceeded. In particular, act as a point of escalation for all operational customer facing matters. · Promoting high level of satisfaction ...
-
Office Services Coordinator
منذ 3 أيام
JLL محافظة القاهرة, مصرAbout JLL · - We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve the ...
-
Field Sales Executive
منذ 4 أيام
DHL Cairo, مصر**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** · Would you like to become part of the world's most international company in the world? · A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 c ...
-
Senior Site Reliability Engineer
منذ أسبوع
Procore محافظة القاهرة, مصرWe're looking for a **Senior Site Reliability Engineer** to join Procore's Fintech cloud infrastructure team. In this role, you'll work collaboratively with software engineers, software testing engineers, and product/project managers, to build, design, and shape the cloud infrast ...
-
Corporate Receptionist
منذ يوم
JLL محافظة القاهرة, مصرJLL supports the Whole You, personally and professionally. · We are looking for a Workplace Experience Ambassador for our Integrated Facility Management business line. · About JLL · We're JLL. We're a professional services and investment management firm specializing in real estat ...
-
Info Security Manager
منذ أسبوع
pepsico egpyt Cairo, مصرJob overview: · We are looking for a reliable Home Health Aide. You will deliver high-quality personal care services, especially care for elderly patients. · Provide personal care service according to directions on the established care plan or assignment sheet, and ensure that, o ...
German speaking Sales Advisor for Hospitality Client - Cairo, مصر - Foundever™
وصف
About FoundeverTM
FoundeverTM is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Come and work with us.
Are you German native or fluent with strong communication skills?
Looking to make your career in a multicultural environment in Egypt?
So we have the perfect opportunity for you
Join our German Sales Support team of a hospitality client.
As an advisor in this project, you will support the strategic plans and objectives of the client on bookings management and customer complaints handling. The function should be supportive, hands-on, methodical and business focused; creating memorable moments for the customers, taking ownership for assigned activities whilst collaborating closely with their immediate report and key business partners in order to deliver quality results. The job incumbent acts as an ambassador for the brand, reflecting the company culture and values. All work is carried out in accordance with company corporate policies, procedures and service concepts according to local requirements and regulations.
Your daily responsibilities will include:
To succeed in the role, you will need to have:
Experience/Education:
Apply Today
At Foundever, we recognize that our success is rooted in the diversity of our team, and we firmly believe that our differences are a powerful asset.
As an equal opportunity organization, we hold a deep appreciation for diversity and actively foster an inclusive environment.
We are dedicated to respecting and valuing the unique perspectives, backgrounds, and abilities of every individual within our company.
Our mission is to support you in achieving your goals by providing the guidance and resources you need to reach new heights.
مستخدمون من المهنة German speaking Sales Advisor for Hospitality Client في Cairo
-
Nabil Ewida
About me