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Cairo

    Social Media VOXI Adviser - Cairo, مصر - vodafone egypt

    vodafone egypt
    vodafone egypt Cairo, مصر

    منذ 6 أيام

    Vodafone Egypt background
    وصف
    • Excellent listening skills and communication skills, written or verbal
    • Keen attention to detail including a very high standard of spelling, punctuation and grammar
    • Competent in dealing with outbound calls
    • Motivated, engaging and able to work under pressure whilst maintaining a positive attitude
    • Be an advocate of Vodafone, protecting its reputation and follow our Code of Conduct
    • Previous experience of complaints handling
    • Ability to deal with challenging customer scenarios and demonstrate resilience in the face of this challenge
    • Being adaptable to change and working in a fast-paced environment
    • Previous experience of dealing with multiple customer query types and systems such as HBB, networks, billing and account management
    • Confident when communicating with other departments and stakeholders
    • Undertake regular learning and development and align with company and FCA requirements