Receive operations handover from Implementation team and Project Management team post implementation phase.
Provide Level 2 operational support and troubleshooting for Security SDWAN Service during the incubation phase to ensure Service stabilization. Collaborate with L1 operational team, L3 engineering team, and Change Desk team, and CSM.
Provide next level support post-process of handover operations to IBO L2 operational team during mass roll-out phase.
Collaborate with the infrastructure team in France to support Fortinet SDWAN infrastructure.
Perform service changes by assessing risk and implementing requests reported within the agreed Change Management process through Orange Change tools.
Resolve service problems by performing root cause analysis and designing action plans for unknown errors reported through the Problem Management Dashboard.
Perform solution releases by authorizing, validating (changes, upgrades, updates, patches, and migrations), and implementing them
مستخدمون من المهنة Security SDWAN Expert Fortinet في Cairo