وظائف
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Cairo

    Security SDWAN Expert Fortinet - Cairo, مصر - orange egypt

    orange egypt
    orange egypt Cairo, مصر

    منذ أسبوع

    Orange Egypt background
    وصف
    • Receive operations handover from Implementation team and Project Management team post implementation phase.
    • Provide Level 2 operational support and troubleshooting for Security SDWAN Service during the incubation phase to ensure Service stabilization. Collaborate with L1 operational team, L3 engineering team, and Change Desk team, and CSM.
    • Provide next level support post-process of handover operations to IBO L2 operational team during mass roll-out phase.
    • Collaborate with the infrastructure team in France to support Fortinet SDWAN infrastructure.
    • Perform service changes by assessing risk and implementing requests reported within the agreed Change Management process through Orange Change tools.
    • Resolve service problems by performing root cause analysis and designing action plans for unknown errors reported through the Problem Management Dashboard.
    • Perform solution releases by authorizing, validating (changes, upgrades, updates, patches, and migrations), and implementing them