Operations Manager - مصر - London International Patient Services

London International Patient Services
London International Patient Services
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مصر

منذ أسبوع

Fatima Mahmoud

تم النشر بواسطة:

Fatima Mahmoud

beBee Recruiter
وصف
Managing the Cairo Operations Department and overseeing the day-to-day operations of the department.

  • Ensuring compliance with policies and procedures, and excellence in customer service.
  • Approving training scope and materials for the department.
  • Performance management; establishing and monitoring objectives and key performance indicators and conducting performance reviews.
  • Implementation and management of projects.
  • Design and implementation of staff performance management and promotion processes.
  • Design and implementation of staff retention and motivation initiatives.
  • Implementation of staff leave policy; managing leave and ensuring sufficient cover for all teams at all times.
  • Managing the recruitment process and carrying out interviews.
  • Managing disciplinary and grievance processes, staff incentives, and penalties.
  • Aligning business requirements with IT solutions and liaising with internal IT suppliers in ensuring issues are resolved as soon as possible.
  • Identifying inefficiencies and implementing process improvements to optimise performance and ensure scalability.
  • Preparation of regular reports for the senior management team.
  • Management of allocated budget and resources.
  • Overseeing and reporting on complaints; ensuring the complaints process is being adhered to in accordance with the complaints policy.
  • Monitoring service key performance indicators.
  • Manage budgets, financial reports, and other operational performance metrics
  • Collaborate with other departments and stakeholders to ensure smooth and coordinated operations
  • Ensure compliance with regulatory and legal requirements
  • Analyze data and trends to identify opportunities for improvement in operations and patient care
  • Develop and implement quality improvement initiatives
  • Assisting in growing the business of LIPS Egypt, promoting yearonyear growth.
  • Other duties with in the job role as reasonably identified by the senior management team.

Language:


  • English fluently? (preferred)
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