Technical Service Representative - مصر - Talent Pal
وصف
About Xerox Holdings Corporation
We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional production service technicians to delight our customers.
Objectives of position are to deliver operational excellence (in line with the contract Statement of Work) and customer service interface.
The position is an associate delivery operations role of which the majority of their time will be involvement with device maintenance, either through Break/Fix or consumable management activity.
The role impacts cost control through the adherence to SLA's and avoidance of service
penalties, the use of parts and consumables used in the rectification of device issues and
management of consumables.
Achieving the service quality metrics results to meet the company targets.
Controlling service cost to improve service PM.
Supporting customers to increase machines print volume for improving service revenue.
Customer satisfaction
Major responsibilities:
Client Relationship Management
- Serve as the primary onsite customer contact for equipment support and service.
- Provide ongoing end user training on equipment.
- Basic device maintenance, including: replacement basic accessible parts and
- Break/Fix support, including consumable replenishment, for the majority of tasks.
- Liaise with relevant IT support and provide device related configuration elements,
- Point of contact for equipment removal and delivery for onsite support.
- Perform basic equipment problem diagnosis to support problem resolution.
- Report activity as required by local processes.
- IT support functions, including; downloading & installing printer drivers on end?user equipment, mapping to PC as required, escalate printer network issues to
- Device Configuration (Enter IP address, scanning templates, User access levels.
- Enhance customer training and machine usage to increase machine copy volume.
- Identify and promote Xerox Services and Solutions.
- To achieve all the quality service metrics (R/T, D/Time,...).
- To support the low volume and colour office machines.
- To improve machine performance and copy volume.
- To control service vankit and achieve inventory check targets.
- Physical as well as remote device management and control.
- Proactively manage consumables and supplies using local tools to support.
- Maintain onsite operator replaceable parts inventory.
- Collect equipment meter information and submit for billing purposes
- Bachelor's degree of engineering (Mechatronics) from a reputable university.
- 02 Years of working experience.
- Preferred experience in IT, service delivery projects and client interaction experience.
- Strong communication and problemsolving skills.
- Customer Service oriented with good interpersonal skills.
- Good command of English.
- Knowledge and experience in dealing with printing technology.
- Role model in personal behavior and performance standards.
- High technical level of handling hardware and software support
المزيد من الوظائف من Talent Pal
-
5g Software Automation Engineer Ii
مصر - منذ يومين
-
Electrical Engineer
مصر - منذ أسبوع
-
Compensation, Budgeting
مصر - منذ يومين
-
Operations Manager
Cairo, مصر - منذ أسبوع
-
مدير تكنولوجيا المعلومات
القاهرة, مصر - منذ أسبوع
-
Marketing Associate
مصر - منذ 4 أيام