QA Lead - مصر - LXT

LXT
LXT
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Fatima Mahmoud

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Fatima Mahmoud

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LXT is an emerging leader in AI training data to power intelligent technology for global organizations.

In partnership with an international network of contributors, LXT collects and annotates data across multiple modalities with the speed, scale, and agility required by the enterprise.

Our global expertise spans over 115 countries and coverage for more than 750 language locales.

Founded in 2010, LXT is headquartered in Toronto, Canada with a presence in the United States, UK, Egypt, Turkey, and Australia.

The company serves customers in North America, Europe, Asia Pacific, and the Middle East. Learn more at


We are currently hiring a Quality Assurance Lead who will be responsible for all operational quality & training aspects within LXT projects and services for the non-secured operations.


Key responsibilities & duties:


  • Responsible for all operational quality & training aspects within LXT projects and services for the nonsecured operations
  • Collaborate with the service delivery to deliver the project on time and with high accuracy.
  • Develop the project workflow in alignment with all stakeholders.
  • Oversee and control implemented training strategies for all workers (freelancers, vendors, Reviewers, QA).
  • Develop the catalog of the service quality metrics and measurement plan.
  • Ensures that controls are fully embedded in the design of processes, including the defining of the Key Performance Indicators (KPIs) set by the business.
  • Develop and provide efficient reporting for quality needed innovations, actions, risks, and maneuvers.
  • Collaborate with talent acquisition in creating and developing job descriptions and minimum skills for the team members.
  • Analyze and report all quality and training excellence metrics.
  • Be able to set a clear communication matrix between PMO & OPEX departments while eliminating all possible bottlenecks.
  • Supervise the actions plan deployment to maintain the accuracy of deliverables up to the required benchmarks.
  • Direct reporting on a regular basis to the Global Operations Director, plans, timelines, progress team performance and other ad hoc reporting.
  • Participate with the Operations and System Development departments in all needed tests for any new system implementation.
  • Define all system and process opportunities for improvement.
  • Manage the team members' specialists/coordinators performance.
  • Responsible for people engagement and manager satisfaction
  • Design and implement succession plans and talent development.
  • Ensure quality and timely deliverables, client engagement, and client satisfaction.

Qualifications:


  • Minimum 7+year work experience in a related industry or BPO industry.
  • 3 to 5 years experience of Quality and/or training implementation.
  • Lean Six sigma green belt is a must.
  • Experience with quality standards like COPC, ISO 9001 &GDPR
  • Strong analytical skills using Excel and Power Bi.
  • Excellent written &verbal communication skills.
  • Fluent English and other languages is a plus.
  • Flexible to work in different time zones.
  • People Management Experience.

Additional information:


We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society, and the planet.

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