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    Quality Assurance Executive - Cairo, مصر - bayantech egypt

    bayantech egypt
    bayantech egypt Cairo, مصر

    تم العثور عليها في: DrJobEn EG S2 - منذ 5 أيام

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    وصف
    • Responsible for calibrating, monitoring, and supporting the quality standards between internal and external parties.
    • Create process documentation/workflows/Work instructions, knowledge articles, and self-service guidance.
    • Collect and document business requirements for project and process improvement/automation efforts.
    • Perform an internal audit to ensure all departments are working by the officially agreed process.
    • Facilitate process workflow modeling to collaborate on process improvements, automation capabilities, and clearly defined end-to-end use cases.
    • Review information and trends to ensure that the output of processes achieves the desired results and that services meet agreed service levels.
    • Conduct maturity assessments against the process activities to highlight areas of improvement or concerns.
    • Identify issues and risks.
    • Bring inconsistencies and problems to the attention of management.
    • Participate in solving problems.
    • Track major incidents and ensure adherence to the process and escalation of requirements within the various support and delivery areas.
    • Extract reports and provide a high-level analysis of data for review.
    • Participate in the planning of QA department objectives.
    • Manage and improve the quality control process.
    • Set goals and metrics, and report on quality control results continuously.
    • Communicate quality concerns with stakeholders.
    • Developing test plans and test cases to ensure our services meet quality standards.
    • Working with cross-functional teams to ensure quality is built into the product development process.
    • Investigating and resolving any quality-related issues that arise.
    • Continuously improving the QA process to ensure that it is effective and efficient.
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