Quality Assurance Executive - Cairo, مصر - BayanTech

    BayanTech
    BayanTech Cairo, مصر

    منذ 3 أسابيع

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    وصف

    Duties and Responsibilities:

    • Responsible for calibrating monitoring and supporting the quality standards between internal and external parties.
    • Create process documentation/workflows/Work instructions knowledge articles and selfservice guidance.
    • Collect and document business requirements for project and process improvement/automation efforts.
    • Perform an internal audit to ensure all departments are working by the officially agreed process.
    • Facilitate process workflow modeling to collaborate on process improvements automation capabilities and clearly defined endtoend use cases.
    • Review information and trends to ensure that the output of processes achieves the desired results and that services meet agreed service levels.
    • Conduct maturity assessments against the process activities to highlight areas of improvement or concerns.
    • Identify issues and risks.
    • Bring inconsistencies and problems to the attention of management.
    • Participate in solving problems.
    • Track major incidents and ensure adherence to the process and escalation of requirements within the various support and delivery areas.
    • Extract reports and provide a highlevel analysis of data for review.
    • Participate in the planning of QA department objectives.
    • Manage and improve the quality control process.
    • Set goals and metrics and report on quality control results continuously.
    • Communicate quality concerns with stakeholders.
    • Developing test plans and test cases to ensure our services meet quality standards.
    • Working with crossfunctional teams to ensure quality is built into the product development process.
    • Investigating and resolving any qualityrelated issues that arise.
    • Continuously improving the QA process to ensure that it is effective and efficient.

      Skills and Qualifications:

    • QMS / ISOinternal auditor certified
    • 23 years experience with QMS/ISO& ISO standards edition
    • Plan & conduct internal audit sessions according to ISOstandards.
    • Enterprise Risk Management ISO 31000 readiness
    • Support and participate in developing & enhancing company business processes.
    • Develop & submit the needed QMS reports to direct management.
    • Participate in conducting any QA internal awareness sessions when needed.
    • Participate in developing and enhancing company policies.
    • Soft skills and high competencies.

    Remote Work :

    No