- Be the point of contact and have oversight over escalations management and reporting, working closely with Tower Leads and relevant internal and external stakeholders (CoEs, OpCos, other GS functions) to develop corrective and preventive action plans and monitor these to ensure closure
- Coordinate with HC Delivery transformation and CI teams as needed if transformative or continuous improvement initiatives are needed to correct / prevent issues identified in the escalations
- Be the point of contact for GS Service Management on Voice of Customer Surveys, have oversight over VOC action plans, working closely with HC Delivery Tower leads to develop action plans, coordinating with relevant internal and external stakeholders as required to monitor action plans for closure
- Work closely with HC Delivery Tower Leads to develop and roll-out customer satisfaction surveys (specific to Tower as VOC is high-level) and capture and report C-Sat data, integrating C-Sat data into management reports and offer data insights to support transformation / CI initiatives
- Coordinate with HC Delivery transformation and CI teams to ensure action plans dovetail with transformation and CI initiatives and programmes (where this is needed)
- Transition Management
- Work closely with Head, HC Delivery and Tower Leads on new service transitions from OpCos to HC Delivery, having oversight over Service Design, SLAs and transition planning. This includes documenting scope of work, work-splits, working with relevant stakeholders to document processes (as-is, to-be) and develop SLAs for sign-off.
- Project manage and have oversight over transition planning and implementation activities, monitoring progress and reporting status
- Strong data analysis and data visualization skills
- Strong planning skills
- Strong coordination, stakeholder management skills
- Strong writing and communications skills
- Strong problem-solving skills
- Proficient in Excel, Power BI
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Operations Manager
تم العثور عليها في: beBee S2 EG - منذ يوم
Azadea Foundation Cairo, مصر دوام كاملJob Summary · The Operation Manager is responsible for effectively managing the Operation Department to ensure business objectives are met and contribute to the Financial targets of the assigned entity.Key Account abilities · Provide managerial support and direction to the Procur ...
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Operations Manager
تم العثور عليها في: DrJobEn EG S2 - منذ 6 أيام
MAJID AL FUTTAIM Egypt Cairo, مصرResponsibilities: · Leadership, Planning & Delivery · Ensures the smooth operation of the cold side areas, (Slope, and Snow Park). · Works closely with the Head of Operations Manager to secure topline, bottom-line revenues, policies, procedures and setting the Key Performance Ind ...
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Operations Manager
تم العثور عليها في: DrJobEn EG S2 - منذ 5 أيام
WeDeliver Cairo, مصرOperational Strategy: · Develop and implement operational strategies to ensure the efficient and effective functioning of the ride-hailing service. · Analyze market trends, competitive landscape, and customer feedback to identify areas for improvement and growth. · Driver Managem ...
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Operations Manager
تم العثور عليها في: DrJobEn EG S2 - منذ 4 أيام
amazon egypt Cairo, مصرOwn deployment of Continuous Improvement of network standards, in collaboration with MENA Process Owners, MENA ACES and local Process Managers · Monitor operations of the assigned sites and suggest & deploy improvements · Serve as a liaison between the internal and external stake ...
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Operations Manager
تم العثور عليها في: DrJobEn EG S2 - منذ 13 ساعة
Talent Pal Cairo, مصرThis is a fantastic opportunity to join a rapidly growing and privately owned FMCG business based in Oxfordshire. Due to continued growth year on year in both the UK and International divisions an opportunity has arisen for a European Export Manager to join the sales and marketin ...
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Operations Manager
تم العثور عليها في: DrJobEn EG S2 - منذ 4 أيام
SSC Egypt Cairo, مصرPutting plans for organizing staffing to run the plant services department in efficient way to cut cost and improve profitability · Prepare & implement public relations & strategies to improve our company image & profile with our major clients to maximize our market share & total ...
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Operations Manager
تم العثور عليها في: DrJobEn EG S2 - منذ يوم
Tabby Cairo, مصرAssist in managing and mentoring a team of customer service representatives and supervisors to maintain a high-performance work environment. · Work closely with the Head of Contact Center to implement strategies for delivering exceptional customer service experiences and meeting ...
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Operations Manager
تم العثور عليها في: DrJobEn EG S2 - منذ 5 أيام
NowPay Egypt Cairo, مصرProvide inspired leadership for the organization. · Make important policy, planning, and strategy decisions. · Develop, implement, and review operational policies and procedures. · Assist HR with recruiting when necessary. · Help promote a company culture that encourages top perf ...
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Operations Manager
تم العثور عليها في: DrJobEn EG S2 - منذ 5 أيام
Accor Egypt Cairo, مصرResponsibilities: · Provide inspired leadership for the organization. · Make important policy, planning, and strategy decisions. · Develop, implement, and review operational policies and procedures. · Assist HR with recruiting when necessary. · Help promote a company culture that ...
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FSO Operations Manager
تم العثور عليها في: DrJobEn QA A2 - منذ 13 ساعة
Ericsson Egypt Cairo, مصرResponsiblity: · Managing different branches and offices, and analyzing operations and staff performance. · Liaising with different departments to come up with improvement strategies. · Developing and implementing various quality control methods. · Scheduling training sessions an ...
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FSO Operations Manager
تم العثور عليها في: DrJobEn EG S2 - منذ يوم
Ericsson Egypt Cairo, مصرResponsibilty; · Managing different branches and offices, and analyzing operations and staff performance. · Liaising with different departments to come up with improvement strategies. · Developing and implementing various quality control methods. · Scheduling training sessions an ...
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Manager Logistics Operations
تم العثور عليها في: DrJobEn EG S2 - منذ 5 أيام
Talabat Egypt Cairo, مصرYou are formulating the strategy together with Talabat's Senior Management, be accountable for the performance of operations while driving the employee satisfaction. One of your core priorities is to maximize productivity and guide the team to continuous improvements. · What's On ...
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Shipping Operations Manager
تم العثور عليها في: DrJobEn EG S2 - منذ يوم
UGMS Cairo, مصرResponsibilities: · Negotiating the price of shipment transportation with carriers. · Keeping shipping operations within budget without compromising speed or efficiency. · Processing shipment documentation and inspecting completed orders. · Creating and implementing shipping poli ...
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Operations Manager MF
تم العثور عليها في: DrJobEn EG S2 - منذ 5 أيام
Amazon Cairo, مصرOperations Manager M/FBasic Qualifications · 3+ years of employee and performance management experience · Bachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience · Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays · P ...
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Health Operations Manager
تم العثور عليها في: DrJobEn EG S2 - منذ 6 أيام
World Health Organziation Cairo, مصر· • Manage the team, guide, and ensure implementation of the response plan. Set standards and norms, develop and disseminate technical guidance and validate training, resource mobilization and communication materials. · • Under the guidance of the Incident Manager, manage the co ...
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Technical Operation Manager
تم العثور عليها في: DrJobEn EG S2 - منذ 13 ساعة
Kenvue Cairo, مصرResponsibilty: · Performing analyses on CIS efficiency and integration. · Reporting to management on CIS development, implementation, and progress. · Collaborating with development teams and departments, as well as incorporating user feedback. · Ensuring CIS innovation and implem ...
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Customer Operations Manager
تم العثور عليها في: DrJobEn EG S2 - منذ 5 أيام
Ericsson Egypt Cairo, مصرResponsibilities: · Supervising day-to-day operations in the customer service department. · Responding to customer service issues in a timely manner. · Creating effective customer service procedures, policies, and standards. · Developing customer satisfaction goals and coordinati ...
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Technical Operations Manager
تم العثور عليها في: DrJobEn EG S2 - منذ 13 ساعة
الجامعة الامريكية Cairo, مصرSupervising the learning factory's day-to-day operation and activities · Ensuring assigned learning factory's readiness for any technical task within its predetermined mission · Supporting users in implementing and operating their projects by facilitating and enabling the users' ...
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Tourism Operations Manager
تم العثور عليها في: DrJobEn EG S2 - منذ 13 ساعة
Agazat Masr Cairo, مصرResponsibilities: · Maintaining positive relationships with vendors of direct travel, such as car rentals, hotels, and airlines. · Negotiating preferred rates with vendors of direct travel. · Planning travel accommodations, booking flights, hotels, car rentals, and coordinating a ...
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Client Operation Manager
تم العثور عليها في: DrJobEn EG S2 - منذ يوم
IQVIA Egypt Cairo, مصرResponsibilty: · Developing effective communication platforms for clients and staff. · Inspiring repeat business from clients. · Conducting customer service workshops and presentations. · Monitoring and measuring client satisfaction. · Liaising with different departments about cl ...
Human Capital Delivery Operations Manager - Nasr City, مصر - al futtiam
وصف
Human Capital Delivery Operations Manager
Escalations Management
Customer Experience
Functional Competencies:
Minimum experience
10 years' experience in HR shared services operations / service management capacity (at managerial level)
مستخدمون من المهنة Human Capital Delivery Operations Manager في Madīnat an Naşr
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Hassan Malek
Infrastructure section head