- Supervising day-to-day operations in the customer service department.
- Responding to customer service issues in a timely manner.
- Creating effective customer service procedures, policies, and standards.
- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
- Implementing an effective customer loyalty program.
- Maintaining accurate records and documenting all customer service activities and discussions.
- Assessing service statistics and preparing detailed reports on your findings.
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Operations Manager
تم العثور عليها في: DrJobEn EG S2 - منذ 5 أيام
WeDeliver Cairo, مصرOperational Strategy: · Develop and implement operational strategies to ensure the efficient and effective functioning of the ride-hailing service. · Analyze market trends, competitive landscape, and customer feedback to identify areas for improvement and growth. · Driver Managem ...
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Operations Manager
تم العثور عليها في: beBee S2 EG - منذ يومين
Azadea Foundation Cairo, مصر دوام كاملJob Summary · The Operation Manager is responsible for effectively managing the Operation Department to ensure business objectives are met and contribute to the Financial targets of the assigned entity.Key Account abilities · Provide managerial support and direction to the Procur ...
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Operations Manager
تم العثور عليها في: DrJobEn EG S2 - منذ 3 ساعات
SSC Egypt Cairo, مصرPutting plans for organizing staffing to run the plant services department in efficient way to cut cost and improve profitability · Prepare & implement public relations & strategies to improve our company image & profile with our major clients to maximize our market share & total ...
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Operations Manager
تم العثور عليها في: DrJobEn EG S2 - منذ 5 أيام
amazon egypt Cairo, مصرOwn deployment of Continuous Improvement of network standards, in collaboration with MENA Process Owners, MENA ACES and local Process Managers · Monitor operations of the assigned sites and suggest & deploy improvements · Serve as a liaison between the internal and external stake ...
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Operations Manager
تم العثور عليها في: DrJobEn EG S2 - منذ 5 أيام
SSC Egypt Cairo, مصرPutting plans for organizing staffing to run the plant services department in efficient way to cut cost and improve profitability · Prepare & implement public relations & strategies to improve our company image & profile with our major clients to maximize our market share & total ...
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Operations Manager
تم العثور عليها في: DrJobEn EG S2 - منذ يوم
Talent Pal Cairo, مصرThis is a fantastic opportunity to join a rapidly growing and privately owned FMCG business based in Oxfordshire. Due to continued growth year on year in both the UK and International divisions an opportunity has arisen for a European Export Manager to join the sales and marketin ...
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Operations Manager
تم العثور عليها في: DrJobEn EG S2 - منذ يومين
Tabby Cairo, مصرAssist in managing and mentoring a team of customer service representatives and supervisors to maintain a high-performance work environment. · Work closely with the Head of Contact Center to implement strategies for delivering exceptional customer service experiences and meeting ...
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Operations Manager
تم العثور عليها في: DrJobEn EG S2 - منذ 5 أيام
NowPay Egypt Cairo, مصرProvide inspired leadership for the organization. · Make important policy, planning, and strategy decisions. · Develop, implement, and review operational policies and procedures. · Assist HR with recruiting when necessary. · Help promote a company culture that encourages top perf ...
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Operations Manager
تم العثور عليها في: DrJobEn EG S2 - منذ 5 أيام
Accor Egypt Cairo, مصرResponsibilities: · Provide inspired leadership for the organization. · Make important policy, planning, and strategy decisions. · Develop, implement, and review operational policies and procedures. · Assist HR with recruiting when necessary. · Help promote a company culture that ...
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FSO Operations Manager
تم العثور عليها في: DrJobEn QA A2 - منذ يوم
Ericsson Egypt Cairo, مصرResponsiblity: · Managing different branches and offices, and analyzing operations and staff performance. · Liaising with different departments to come up with improvement strategies. · Developing and implementing various quality control methods. · Scheduling training sessions an ...
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FSO Operations Manager
تم العثور عليها في: DrJobEn EG S2 - منذ يومين
Ericsson Egypt Cairo, مصرResponsibilty; · Managing different branches and offices, and analyzing operations and staff performance. · Liaising with different departments to come up with improvement strategies. · Developing and implementing various quality control methods. · Scheduling training sessions an ...
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Mall Operations Manager
تم العثور عليها في: DrJobEn EG S2 - منذ 3 ساعات
Talaat Moustafa Group Cairo, مصرJob Description · Develops a structured business plan for the mall covering all key components of mall operation · Develops and maintains a long term beneficial relationship with all existing tenants and Retail Groups to ensure continued and future business · Develops and impleme ...
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Shipping Operations Manager
تم العثور عليها في: DrJobEn EG S2 - منذ يومين
UGMS Cairo, مصرResponsibilities: · Negotiating the price of shipment transportation with carriers. · Keeping shipping operations within budget without compromising speed or efficiency. · Processing shipment documentation and inspecting completed orders. · Creating and implementing shipping poli ...
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Manager Logistics Operations
تم العثور عليها في: DrJobEn EG S2 - منذ 5 أيام
Talabat Egypt Cairo, مصرYou are formulating the strategy together with Talabat's Senior Management, be accountable for the performance of operations while driving the employee satisfaction. One of your core priorities is to maximize productivity and guide the team to continuous improvements. · What's On ...
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Operations Manager MF
تم العثور عليها في: DrJobEn EG S2 - منذ 5 أيام
Amazon Cairo, مصرOperations Manager M/FBasic Qualifications · 3+ years of employee and performance management experience · Bachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience · Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays · P ...
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Senior Operations Manager
تم العثور عليها في: DrJobEn EG S2 - منذ 3 ساعات
al futtiam Cairo, مصرThis is a remote position. · Are you seeking an exciting position where you can join a team of innovative and inspired individuals where you can launch or grow your career? If so, you may be a great fit We are seeking a remote Client Scheduler to join our well-established, family ...
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Retail Operation Manager
تم العثور عليها في: DrJobEn EG S2 - منذ 3 ساعات
raneen egypt Cairo, مصرResponsibilty: · Hire and train staff. · Assign staff to shifts. · Motivate staff members during busy shifts. · Listen and respond to customers' complaints. · Order stock for the store. · Create and maintain monthly budgets. · Prepare payslips for staff. · Meet monthly and annual ...
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Technical Operation Manager
تم العثور عليها في: DrJobEn EG S2 - منذ يوم
Kenvue Cairo, مصرResponsibilty: · Performing analyses on CIS efficiency and integration. · Reporting to management on CIS development, implementation, and progress. · Collaborating with development teams and departments, as well as incorporating user feedback. · Ensuring CIS innovation and implem ...
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Tourism Operations Manager
تم العثور عليها في: DrJobEn EG S2 - منذ يوم
Agazat Masr Cairo, مصرResponsibilities: · Maintaining positive relationships with vendors of direct travel, such as car rentals, hotels, and airlines. · Negotiating preferred rates with vendors of direct travel. · Planning travel accommodations, booking flights, hotels, car rentals, and coordinating a ...
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Client Operation Manager
تم العثور عليها في: DrJobEn EG S2 - منذ يومين
IQVIA Egypt Cairo, مصرResponsibilty: · Developing effective communication platforms for clients and staff. · Inspiring repeat business from clients. · Conducting customer service workshops and presentations. · Monitoring and measuring client satisfaction. · Liaising with different departments about cl ...