- Manage and supervise all guest services tasks of his/her staff to ensure optimal guest satisfaction
- Manage guest services staffing and supervision including scheduling training performance management coaching and discipline as needed promotional recommendations etc.
- Handle guest complaints and refer them as necessary follow up on corrective action
- Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known
- Maintain good relationship with service providers.
- Assist guests with all inquiries both hotel and nonhotel related.
- Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests restaurants theatres shopping cinemas sporting and recreational facilities banks consulates transport systems and special events.
- Keeping track of inventory and ordering of supplies related to guest services.
- Manage incoming guest mail messages facsimiles and special deliveries.
- Participate in management team meetings and training sessions as necessary.
- Maintain order and security of guest keys and other selected keys kept in Front Office; ensuring key issue policy is followed.
- Conducts all of the above in accordance with the hotels policy.
- 24 years of Experience in the similar area.
- Fluent in English (A foreign language will be an advantage)
- Profile with Master in one of the recognized hospitality schools is a plus.
- Ability to focus attention on guest needs remaining calm and courteous at all times.
- Highly responsible & reliable
- Excellent communication skills both written and verbal required
- Strong interpersonal and problemsolving abilities
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Food And Beverage Director
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Telephone Operator
تم العثور عليها في: DrJobEN AE A2 - منذ يومين
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Marketing Manager
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Assistant Human Resources Manager
تم العثور عليها في: beBee S2 EG - منذ 5 أيام
Hilton Sharks Bay Resort Sharm El Sheikh, مصر دوام كاملAn Assistant Human Resources Manager is responsible for providing first-class employee relations services to the Human Resources Manager and management team to deliver an excellent staff experience while assisting with Human Resources strategy. What will I be doing? · As an Assis ...
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Talent amp Culture Clerk
تم العثور عليها في: DrJobEn EG S2 - منذ يومين
Talent Pal Sharm el Sheikh, مصرGeneral Scope of Duty: Assist and support management and the leadership team with handling and resolving Human Resources issues. Assist employees with internal and external transfer requests and procedures. Assist managers/supervisors with hiring processes and issues. Reference c ...
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Human Resources Coordinator
تم العثور عليها في: DrJobEn EG S2 - منذ 4 أيام
Rotana Hotel Egypt Sharm el Sheikh, مصرInitiate and process employment requisitions, develop and edit departmental job descriptions, vacancy announcements and position advertisements in consultation with the Director of Human Resources / Human Resources Manager · Develop and maintain confidential departmental employee ...
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Guest Relations
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Safety Manager
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Talent Pal Sharm el Sheikh, مصرhtml Swissotel Sharm El Sheikh AllInclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature with a wide range of accommodation types from rooms and suites featuring contemporary designs including a unique side fo ...
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Purchasing Supervisor
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MARRIOTT International Sharm el Sheikh, مصرPrint and organize various documents, compile relevant information and communicate to appropriate personnel. Maintain current knowledge of company health safety programs, as well as local, regional, or national regulations. Respect the health rules and handling procedures in plac ...
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Recruitment Manager
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Qureos Inc Sharm el Sheikh, مصرJob Description: · Savoy Sharm Group is currently seeking an experienced Recruitment Manager to join our dynamic team. As the Recruitment Manager you will be responsible for managing the entire recruitment process for our company ensuring that we attract and hire top talent to su ...
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Director of Human Resources
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Night Manager
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Assistant Housekeeping Manager
تم العثور عليها في: DrJobEn EG S2 - منذ 3 أيام
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Chief Engineering
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Qureos Inc Sharm el Sheikh, مصرLocation: Sharm El Sheikh Egypt · Company Overview: · Savoy Sharm Group is a luxury hospitality group operating in Sharm El Sheikh Egypt. With a portfolio of 5star hotels resorts and restaurants we are committed to providing exceptional service and creating unforgettable experien ...
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Chef De Cuisine
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Housekeeping Manager
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Director of People amp Culture
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Director Learning amp Development
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Assistant Security Manager
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Guest Relations Manager - Sharm el Sheikh, مصر - Talent Pal
وصف
Guest Relations Manager
An exciting opportunity has arisen for a Guest Relations Manager to join Rixos Premium Seagate.
What you will be doing:
Qualifications
Your experience and skills include:
Additional Information
Expat
Female
This job has been sourced from an external job board.
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