وظائف
>
Cairo

    Service Associate CCU - Cairo, مصر - mashreqbank psc

    mashreqbank psc
    mashreqbank psc Cairo, مصر

    منذ أسبوع

    Default job background
    وصف

    ·To develop and maintain optimum level of service quality with external and internal customer by ensuring complaints resolution in reasonable TAT as per SLAs

    ·To be the contact point for all internal staff with the core responsibility of resolving customer complaints, which are logged through various channels (DBC, Branches, )

    ·Resolve/escalate all customer complaints assigned within agreed TAT

    ·Ensure 100% of the complaints are logged and updated on CRM before, during and after resolution.

    ·Maintain a strong follow-up with other units in order to ensure complete, proactive and accurate resolution of customer complaints.