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    Customer Delivery Consulting Engineer - Cairo, مصر - Cisco

    Cisco
    Cisco Cairo, مصر

    منذ أسبوع

    Default job background
    وصف

    Who You Are

    • Leads customer delivery engagements and/or provides escalation support for large scale solutions and complex issues through deep technical expertise. Provides leadership capabilities and insight for creation and sharing of intellectual capital, influences the Engineering team to improve products, actively mentors and develops others.
    • Thought leader; collaborates cross functionally with internal stakeholders to showcase the value of Cisco services and solutions to customers.
    • Drives customer technology transitions, influencing solution architectures and services
    • Builds customer simulations to resolve/validate complex problems and compatibility issues
    • Leads creation and dissemination of technical collateral, intellectual capital, documentation and knowledge transfer
    • Provides technical expertise and escalation support in documenting and resolving technical problems found in products and solutions.
    • Based on project requirements, consult and work with customers and Cisco stakeholders to plan, design, install, configure, integrate and/or optimize Cisco's suite of products, services to accelerate business outcomes
    • Translate business requirements into solution design
    • Mentors and develops others
    • Individual contributor

    Role & Responsibilities

    • Connects with Cisco internal stakeholders, customers and partners across functions and boundaries to achieve significant results. Earns the confidence of Cisco leaders and customers and able to use the confidence to achieve results.
    • Has a global impact.
    • Decisions impact the achievement of customer, operational, program or service objectives.
    • Contribute effectively in the areas of Customer Problem Resolution; Innovation; Engineering Engagement; Intellectual Capital; Talent Development.
    • Interacts effectively with Engineering to solve complex problems, identifies serviceability issues and drives resolution of the issues with Engineering and other organizations.
    • Provides technical expertise and guidance to resolve complex customer problems in support of critical issues.
    • Owner and keeper of our culture.
    • Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies.
    • Is a technical expert in a broad area covering multiple technologies. Applies expected product behavior across industry practices. Knows how the technology is expected to work in the industry.
    • Recognized as an expert in their technical domain.
    • Independently applies knowledge and experience in creating solutions for customer outcomes.
    • Solves extremely complex problems where analysis requires in-depth evaluation of factors with imaginative and innovative troubleshooting and experimentation as well as evaluation of intangible variables.
    • Initiates reviews of ideas and technical objectives within and across Services. Work is performed without appreciable direction. Exercises considerable latitude in determining technical objectives of assignment.
    • Works independently, with guidance in complex situations only. Able to lead some projects or programs within a function and may act as a team leader to coordinate activities of other personne
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