Operations Manager - مصر - Top Business Human Resources

Top Business Human Resources
Top Business Human Resources
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مصر

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Fatima Mahmoud

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Fatima Mahmoud

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Job Description:


  • Plan and supervise the daytoday running of business SourcetoPay operations to ensure smooth progress.
  • Meet and exceed performance goals of the SourcetoPay portfolio across the region.
  • Improve key operating metrics
  • Paid On time, Received on Time, Invoices on Hold, No-PONo-Pay
  • Identify key productivity projects to improve process line efficiency.
  • Coordinate teams responsible for operating & supporting the B2P process lines.
  • Key point of contact between Genpact and the business. Work closely with client CXOs and process owners, Genpact operating teams, and other internal/external stakeholders
  • Key responsibilities include
- building and maintaining positive relationships with key customers, driving performance against targets, business transformation, and profitability.

  • Collaborate closely with key partners to make decisions for operational activities and set strategic goals.
  • Lead regular 2way process Operational reviews with businesses.
  • Resolve and deal with customer escalations while maintaining excellent relationships with the customer.
  • Demonstrate lean six sigma framework to drive continuous performance improvement and drive transformation agenda.
  • Improve S2P processes including escalations due to delivery/quality issues, invoicing/payables issues, and database management.

Qualifications:

  • Bachelor's degree in finance or business management
  • Relevant number of years in S2P experience with proven experience inleading a team
  • Fluent command of English and Turkish language. (Writing and speaking) is a Must.
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