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Alexandria

    Customer Experience Specialist - Alexandria, مصر - AGODA Egypt

    AGODA Egypt
    AGODA Egypt Alexandria, مصر

    منذ 6 أيام

    Default job background
    وصف
    • Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat)
    • Professionally handle high volume of inquiries from clients and customers
    • You will be accountable for meeting individual (KPIs) and team goals
    • Understand and deliver business strategies and improve customer services through the execution of self-service
    • Continuously identify work process improvements
    • Communicate to Team Leaders and (or) Manager
    • Perform office-based administrative duties whenever required
    • Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times
    • Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc

    What you'll Need to Succeed:

    • We are looking for individuals that have an excellent command of spoken and written English & Arabic
    • Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused
    • Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills
    • Analytical thinking and high problem-solving skills
    • Stress tolerance and able to work under pressured environment
    • Willing to work in shift rotations to ensure we have 24/7 service levels
    • Able to work on public holidays and weekends
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