- Provide Customer with overview of installation activity, site-specific information and access to appropriate contacts.
- Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.
- Provide software service, pre- sales, post-sales or service delivery support.
- Deliver services, including customized services to large enterprise, complex or corporate accounts.
- Use proactive monitoring procedures/tools to identify problem prevention opportunities.
Field Technical Spt Rep - Cairo, مصر - DXClogy Egypt
وصف
Responsibilities: